A.Sanaul Hassan
Chennai
Summary
To work and excel in a challenging atmosphere in any concern, and in turn, to help the concern to grow in every possible manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Infoblox
02.2023 - 02.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Provided remote assistance to end-users when needed.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Assisted users with password resets and account lockout resolutions.
- Resolved complex technical problems through root cause analysis techniques.
- Collaborated with teams to solve technical customer problems across product suites.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
Technical Support Engineer
Concentrix Pvt Ltd (1 year with Veritas & 1 year with Symantec)
03.2021 - 02.2023
- Monitored the performance of existing disaster recovery systems and developed corrective action plans as needed.
- Implemented system updates, patches, and security measures to protect against cyber-attacks or other disasters.
- Provided technical guidance to staff on best practices for data protection and backup solutions.
- Analyzed data backup procedures to ensure proper implementation of disaster recovery strategies.
- Coordinated with external partners such as vendors, suppliers, or contractors regarding disaster recovery operations.
Quality Analyst
Teleperformance Pvt Ltd (Barclays)
04.2016 - 10.2020
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Provided guidance and assistance to junior staff members as needed.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors.
- Developed training materials used by staff members during onboarding process.
- Conducted regular audits of bank records to ensure compliance with internal policies.
Customer Support Executive
Sitel India Pvt Ltd
03.2014 - 04.2015
- Recommended upgrades or additional features that could enhance user experience.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Assisted customers with installation of new hardware and software applications.
- Monitored customer feedback to ensure high levels of satisfaction.
Education
Diploma (Interconnecting Networking Devices. CCNA) -
NIIT
01.2014
Higher Secondary -
St.John's Mat.Hr.Sec
04.2009
S.S.L.C -
D.A.V Senior Secondary School
04.2007
B.E., (Electronics&communication engineering) -
Aalim Muhammed Salegh College Of Engineering
Skills
- Good Communication skill
- Hands-on Experience in Routing & Switching
- Good knowledge on computer networks
- Hands on experience with server backups and data loss protection
- Hands on experience with system and cyber security
- Computer Security
- System Troubleshooting
- Critical Thinking
- Technical Troubleshooting
- Technical Documentation
- Process Improvement
- Problem-Solving
- Application installations
- Software Updates
- Customer Support
- Ticket Queue Software
- Technical Support
- Root Cause Analysis
- Call Documentation
Languages
- English
- Hindi
- Tamil
- Urdu
Personal Information
- Age: 32
- Father's Name: S.Amir Ali (Late)
- Date of Birth: 10/02/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Work Profile
- Customer Service Executive, SITEL India Pvt Ltd, March 2014 - April 2015, 1 Year
- Quality Analyst, Teleperformance India Pvt Ltd, April 2016 - October 2020, 4.5 Years
- Technical Support Engineer, Concentrix India Pvt Ltd, March 2021 - February 2023, 2 Years
- Technical Support Engineer, Infoblox, February 2023 - February 2024, 1 Year
Certificationsworkshops
- Interconnecting Networking Devices (CCNA) certification
- Workshop on routers and switches
Hobbies and Interests
- Traveling
- Chatting
- Playing outdoor games & indoor games
Projects
Wireless technology for child theft detection Using radio frequency and infrared technology along with GSM and GPS to track the location of children in hospitals
Disclaimer
I hereby declare that, the above details provided by me are true to the best of my knowledge. Further, if any discrepancy is found after or during the selection process, my selection can be rejected immediately.
Affiliations
- Long Rides
- Gaming
- Music
- Cricket
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Certification
- CCNA
Timeline
Technical Support Engineer
Infoblox
02.2023 - 02.2024
Technical Support Engineer
Concentrix Pvt Ltd (1 year with Veritas & 1 year with Symantec)
03.2021 - 02.2023
Quality Analyst
Teleperformance Pvt Ltd (Barclays)
04.2016 - 10.2020
Customer Support Executive
Sitel India Pvt Ltd
03.2014 - 04.2015
Diploma (Interconnecting Networking Devices. CCNA) -
NIIT
Higher Secondary -
St.John's Mat.Hr.Sec
S.S.L.C -
D.A.V Senior Secondary School
B.E., (Electronics&communication engineering) -
Aalim Muhammed Salegh College Of Engineering
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