ASFIYA SIDDIQUA
BANGALORE
Summary
Results-driven Senior Compliance Associate at Amazon with expertise in regulatory compliance and data analysis. Proven ability to develop strategies that mitigate conduct risk and enhance policy adherence. Strong communicator adept at resolving complex issues and fostering client relationships, ensuring high-quality standards in compliance and customer service. Diligent professional in regulatory compliance field known for high productivity and efficient task completion. Possess specialized skills in risk management, policy development, and audit procedures. Excel in critical thinking, problem-solving, and communication, ensuring adherence to legal standards and organizational policies.
Overview
9
9
years of professional experience
Work History
Senior Compliance Associate
Amazon Development center india pvt ltd
Bangalore
11.2021 - Current
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Analyzed data from multiple sources to systematically document work and results.
- Developed strategies to prevent non-compliance with relevant laws, regulations, and standards.
- Conducted extensive research to support regulatory findings and control weaknesses.
- Analyzed data from various sources to identify patterns that may indicate a violation of rules or regulations.
- Reviewed and updated the compliance policies to ensure regulatory compliance.
- Analyzed data to provide insights and recommendations for mitigating conduct risk.
Technical Support Executive
Concentrix services india pvt ltd
Bangalore
05.2018 - 11.2021
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Ensured compliance with quality standards set by the company when providing technical support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
Operations Executive
Aegis limited
Bangalore
07.2016 - 08.2017
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Managed the procurement of materials needed for daily operations.
- Coordinated with cross-functional teams to ensure smooth operations.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Bachelor of Computer Applications - Computer Applications Development
Goodwills Christian College For Women
Bangalore,India06-2016
Skills
- Regulatory compliance
- Data analysis
- Policy writing
- Risk assessment
- Conduct risk management
- Quality assurance
- Customer service
- Technical troubleshooting
- Safety compliance
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Compliance Associate
Amazon Development center india pvt ltd
11.2021 - Current
Technical Support Executive
Concentrix services india pvt ltd
05.2018 - 11.2021
Operations Executive
Aegis limited
07.2016 - 08.2017
Bachelor of Computer Applications - Computer Applications Development
Goodwills Christian College For Women
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