Ash Soto
South Bend
Summary
Ash is a results-driven professional with a strong background in hospitality management & sales, customer service, and office management. They are skilled in time management and utilizing strong interpersonal skills to maintain a track record of leading teams to achieve service excellence. Ash is ready to leverage these strengths to ensure exceptional guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
01.2026 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth workflow and timely service delivery.
- Managed cash register operations, processing transactions accurately and efficiently.
Customer Service Member
Strikes & Spares Entertainment Center
08.2025 - 12.2025
- Assisted customers with inquiries, ensuring prompt and effective resolutions.
- Maintained cleanliness and organization of bowling lanes to enhance customer experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Collaborated with team members to address customer needs and improve service delivery.
- Educated customers about available services and promotions to drive engagement.
Assistant Hotel Manager
The Birchwood Inn
01.2025 - 03.2025
- Assisted in daily hotel operations, ensuring guest satisfaction and seamless service delivery.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Managed front desk activities, including check-ins, check-outs, and addressing guest inquiries.
- Collaborated with department heads to streamline communication and improve operational workflows.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
Sales & Catering Coordinator
Staybridge Suites St. Petersburg Downtown
05.2024 - 01.2025
- Coordinated logistics for catering events, ensuring timely delivery and setup of food and beverages.
- Developed detailed event timelines, outlining key milestones for preparation and service delivery.
- Implemented feedback collection processes from clients post-events to improve future catering offerings.
- Analyzed and created hotel catering menus and liaised with staff to set up equipment, supplies and orders to meet client expectations.
- Managed vendor relationships to secure quality supplies and negotiate pricing for catering services.
- Facilitated communication between clients and sales team to ensure seamless execution of catering plans.
Student Event Coordinator
FSU Bowling & Billiards
02.2023 - 10.2023
- Coordinated logistics for outside company/organization events, ensuring seamless execution and attendee satisfaction.
- Enhanced event experiences by effectively coordinating logistics and managing on-site operations.
- Collaborated with Tallahassee companies/organizations to align event goals and enhance participation rates.
- Facilitated vendor communications, negotiating contracts that optimized service delivery for events.
- Implemented feedback mechanisms post-events to assess impact and identify areas for improvement.
- Developed strong relationships with vendors, securing high-quality services at competitive prices.
Student Office Manager
FSU New Student & Family Programs
08.2022 - 02.2023
- Facilitated orientation session logistics for new students and families, enhancing their transition experience.
- Coordinated department logistics for campus events, ensuring seamless execution and participant satisfaction.
- Assisted in training student staff on office procedures, as well as best practices for student support and engagement strategies.
- Collaborated with departments to streamline communication channels between students and university resources.
- Conducted outreach efforts to increase awareness of available programs and resources for incoming students.
Education
Bachelor of Science - Music - Liberal Arts
Florida State University
Tallahassee, FL05-2023
Skills
- Time management
- Task delegation
- Attention to detail
- Cash handling compliant
- Cybersecurity compliant
- First aid and safety
- Staff training and development
- Creativity and innovation
- Sales and upselling
- Guest relations management
- Reservation management
- Brand representation
Certification
- CPR/AED/First Aid Certification - January 2026-2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Barista
Starbucks
01.2026 - Current
Customer Service Member
Strikes & Spares Entertainment Center
08.2025 - 12.2025
Assistant Hotel Manager
The Birchwood Inn
01.2025 - 03.2025
Sales & Catering Coordinator
Staybridge Suites St. Petersburg Downtown
05.2024 - 01.2025
Student Event Coordinator
FSU Bowling & Billiards
02.2023 - 10.2023
Student Office Manager
FSU New Student & Family Programs
08.2022 - 02.2023
Bachelor of Science - Music - Liberal Arts
Florida State University