Asha Antony Jose

Chennai

Summary

To pursue a challenging career and be a part of progressive organization that gives scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Overview

years of professional experience

Languages

Work History

Integration & Onboarding specialist

FOODHUB SOFTWARE SOLUTIONS PVT LTD. Chennai

06.2018 - Current

Analyze business information to identify process improvements for increasing business efficiency and effectiveness across AUS/NZ.
Perform data analysis for generating reports on periodic basis.
Understand client requirements and provide appropriate solutions.
Taking care of client’s On boarding new business activity and assist in planning and developing the promotional campaigns, events and optimizing the business.
Resolving the escalated grievances and queries on day to day basis.
Act as the one point of contact for the client with the other departments in order to facilitate client requests.
Taking care of first level escalations not to effect the business.
Taking care of Flyers dispatch across AU, NZ & US
Handling Inbound & outbound calls queries across UK,AU, NZ & US
Online ordering & POS system installation & training
Providing huddles to ensure the team is updated and motivating to achieve the set target and success rate.
Providing complete process training and conducting mock call sessions for newbie’s
Delegate tasks and set deadlines, monitor team performance and report to metrics
Conducted thorough needs assessments with clients, tailoring solutions to meet their specific requirements and preferences
Collaborated with cross-functional teams, including sales and technical support, to deliver comprehensive client support and drive business objectives effectively
Regularly monitor calls made by team members to ensure adherence to quality standards and compliance with company policies and procedures
Offer constructive feedback to team members based on call monitoring, highlighting areas of improvement and acknowledging strengths to enhance overall performance
Implement strategies and initiatives to motivate and inspire team members, fostering a culture of high performance and accountability
Foster a collaborative and supportive team environment, encouraging teamwork and cooperation among team members to achieve common goals and objectives
Facilitated client growth by driving increased orders and online revenue generation, playing a pivotal role in business expansion.
Produced insightful daily reports to meticulously track attendance, monitor case closures, and gather valuable feedback, contributing to data-driven decision-making processes
Offered strategic guidance to clients, providing actionable advice on effective strategies for online success and optimal system utilization, enhancing client satisfaction
Cultivated strong, trust-based relationships with clients and internal sales staff, fostering an environment of collaboration and mutual understanding, key to maintaining client loyalty
Expertly managed escalated calls and swiftly resolved financial disputes for merchants, ensuring seamless transactions and customer satisfaction
Handled order management tasks with efficiency, including conducting outbound calls for payments and delivering comprehensive product information to clients, ensuring smooth operations
Successfully onboarded SMEs into the account management team, facilitating seamless integration and knowledge transfer
Managed client accounts, promptly addressing inquiries or concerns and ensuring client needs were met effectively
Provided high-quality support during client calls, troubleshooting technical issues, and resolving complaints to maintain high customer satisfaction levels

Senior Analyst (B2B)

SUTHERLAND GLOBAL SERVICES. Chennai

02.2016 - 04.2018

Coordinated technical team assignments for VOIP and Ethernet installations.
Managed VOIP accounts for number porting, ensuring seamless transition by obtaining CSR (Customer Service Record) from previous providers
Maintained meticulous records of customer inquiries and responses in customer accounts.
Consistently achieved daily targets with a focus on maintaining a 99% quality level.
Ensured 100% Customer Satisfaction (C-SAT) and updated systems accordingly.
Successfully upsold U-verse TV, Direct TV, Internet, mobile phones, and VOIP services.
Prioritized retention of clients by addressing their needs promptly and with high priority.
Resolved billing-related issues and maintained accurate updates on the same.
Process: (AT&T Halo and AT&T Home Solutions)

Senior Sales Executive

AEGIS BPO for EXPEDIA US. Bangalore

04.2015 - 01.2016

Managed inbound sales for Expedia, Hotwire, and Travelocity, providing personalized assistance to customers.
Organized comprehensive trip packages, including flight, cruise, car rentals, and hotel bookings, to meet customer preferences and needs.
Oversaw vacation packages for clients across the US, ensuring a seamless and enjoyable experience.
Handled customer inquiries by actively listening, reviewing previous interactions, gathering information, and providing accurate responses.
Maintained a 100% Customer Satisfaction (C-SAT) rating and received email appreciations for exceptional service.
Consistently achieved daily targets with a focus on maintaining a 99% quality level in sales and customer interactions
Contributed to the organization's sales and mission by delivering exceptional results and meeting business objectives.
Maintain 100% C-SAT and Email appreciations
Achieving the given target as per the day with the 99% Quality level.
Accomplishes sales and organization mission by completing related results as needed.

Education

B.Com - Bachelor of commerce

HSSC - undefined

Skills

Operating system: Windows 7, 8 & 10

Packages: MS Office (Word, Excel, Power point and Macro), CRM, MS, Internet Savvy, Zoho CRM

Interests

Public relations, Reading books, Visiting new places, Music

Timeline