ASHA ASHOK
Administrative Staff
Kollam,KL
Summary
Dynamic administrative professional with a proven track record at Upasana Hospital, excelling in billing and invoicing. Skilled in document management and payroll administration, I effectively resolved billing disputes, enhancing client satisfaction. Known for strong communication and problem-solving abilities, I maintain accuracy in financial transactions while fostering positive relationships.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Administrative Staff Member
Upasana Hospital
03.2017 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with multiple departments to check proper billing information.
- Prepared detailed reports on outstanding receivables for management review, highlighting areas requiring attention or follow-up action steps.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Billing Staff Member
Medicity Hospital
06.2013 - 11.2016
- Enhanced client satisfaction by resolving billing disputes promptly and effectively.
- Coordinated with other departments for input on project completion statuses before finalizing invoices.
- Improved internal communication between departments through regular reporting of billing activities.
- Initiated collections procedures when necessary, maintaining professionalism and preserving positive client relationships during difficult conversations about overdue payments.
Education
B.com With Computer Application -
04.2001 -
Skills
Document management
Billing and invoicing
Payroll administration
Human resources support
Timeline
Administrative Staff Member - Upasana Hospital
03.2017 - Current
Billing Staff Member - Medicity Hospital
06.2013 - 11.2016
Fathima Mata National College - B.com With Computer Application,
04.2001 -