Asha C
Business Analyst
Bangalore,KA
Summary
Adept at driving organizational change and enhancing stakeholder relations, my tenure at Cognizant Technologies Solutions showcases a blend of project management expertise and excellent communication. Leveraging data analytics for strategic decision-making, I've significantly contributed to process optimizations and stakeholder satisfaction, embodying adaptability and a results-oriented approach.
Overview
5
5
Languages
4
4
Certifications
11
11
years of professional experience
Work History
Analysist Ops Consulting
Cognizant Technology Solutions
06.2022 - Current
- Managed mailbox and ensured responses met SLA deadlines.
- Partner with clients to clarify business needs and strategic objectives.
- Work alongside team members to create and advocate for thorough consulting strategies.
- Collaborated with team members to develop and promote effective consulting strategies.
- Execute market research to maintain awareness of evolving industry trends and technologies.
- Assist in deployment of IT solutions guaranteeing alignment with client aims.
- Foster transparent, efficient communication with team members and clients.
- Encourage cooperative culture that inspires innovation and perpetual advancement.
- Promoted transparent, efficient communication among team members and clients.
Associate Engineer-1
Cognizant Technology Solutions
10.2019 - 01.2021
- Resolved application tickets for user inquiries
- Monitored application performance using CloudWatch to maintain system reliability
- Monitoring the Pingdom alert
- Supervised Pingdom alerts to ensure system reliability
- Handling the monthly and weekly report (ex: WSR) WSR and ticket flow count
Senior Process Executive
Cognizant Technology Solutions
08.2016 - 10.2019
- Developed training and process manual to assist employees in understanding procedures.
- Check for the eligibility of the members applying for claims and decide upon approval or deny.
- Communicated with applicants via email to gather required information for timely application processing.
- Reviewed member applications to determine eligibility for claims and made approval or denial decisions.
- Contacted brokers to address and obtain any missing information needed for claims processing.
- Ensuring that the files are cleared up for the day on which they are assigned to new hires.
Process Executive
Cognizant Technology Solutions
02.2015 - 08.2016
- Handled customer inquiries in voice support role.
- Handled calls related to client process details as process executive in voice field.
- Ensuring that all the Fax confirmations is sent to providers (Hospitals).
- Managed applicant records in non-voice processing systems.
- Updated and maintained applicant records in systems (BPM, MAPS, WEM, ISG).
Education
B.COM -
Baldwin Women Methodist College
Bengaluru, India01-2014
PUC -
Secret Heart Composite PU College
Bengaluru, India01-2011
SSLC -
St.Euphrasia’s Girls High School
Bengaluru, India01-2009
Skills
Data analysis
Analytical skills
Tech adaptability
Project multitasking
Quality commitment
Ability to work effectively in a team and independently
Excellent verbal communication
Accomplishments
- Efficiently handled over 2 batches of new hire trainees (internal).
- Updating team regarding any changes to be followed on the process.
- Consolidating the reports by EOD.
- Imparted process and product knowledge effectively to the new hires during OJT.
Certification
Human Resource program during the College Day.
Timeline
Analysist Ops Consulting
Cognizant Technology Solutions
06.2022 - Current
Associate Engineer-1
Cognizant Technology Solutions
10.2019 - 01.2021
Senior Process Executive
Cognizant Technology Solutions
08.2016 - 10.2019
Process Executive
Cognizant Technology Solutions
02.2015 - 08.2016
B.COM -
Baldwin Women Methodist College
PUC -
Secret Heart Composite PU College
SSLC -
St.Euphrasia’s Girls High School
Specialties
- Outbound: Contacting the providers (Hospitals) to verify and update Clients records and providing Claims.
- Health Insurance voice and non-voice transactions: One of the leading healthcare providers in US providing various insurance. (Anthem)
- Handling the application tickets raised by the user- (Cognizant Accelerator Studio)
- Demand planning: Understanding labor market dynamics and prioritizing functional needs
- Resourcing strategy designing the optimal mix of internal hires, and external hires.
As a staffing core support.
- Supply tracker- ensure that associates’ status captured and updated according to the bench.
- Recommendation for hiring (RFH) is made for external hiring, if the demand is not fulfilled by internal resources.
- SO creation- collaboration with CCRMO team for demand creations
- Weekly connect on Demand & Supply status
- Ensure to maintain allocation 100% to avoid over and under assign.
- IJM Tracker- all IJM entries maintained a shared weekly basis.
- Documentation process- providing them an opportunity as per their skill set in TMP and proposing them accordingly or sending it via email.
- CC Management report and compliance maintenance- 45 days emailer is automatically sent to PM’s which is particularly designed for PM of projects which state project is coming to an end and make sure that associated are not unassigned.