
Multilingual insurance operations specialist with 6+ years of experience in claims and payment processing for multi LoBs, customer service, and technical support across global organizations including AXA XL, Amazon, and Tech Mahindra. Proven track record in managing claims, streamlining workflows, and delivering high-quality service in compliance with international standards. Adept at stakeholder engagement, worked with the automation project team, training cross-functional teams, handling and managing the team, their work and quality audits. Fluent in English, French, and Hindi
Vendor invoice management, Order to cash processes, Billing and BDX payment processing
Claims management
Operations management
Project collaboration and initiative leadership
Training delivery to new hires
SLA and TAT management
Problem solving and quality assurance
Internal team performance audits
Reporting and dashboard maintenance, KPI tracking and analysis
Excel and Power BI
Team leadership and cross-functional coordination
Multilingual communication (English, French)