Summary
Overview
Work History
Education
Skills
ADDITIONAL HIGHLIGHTS
Timeline
Generic

ASHA CHAUHAN

ASSISTANT CONSULTANT
Gurgaon

Summary

Multilingual insurance operations specialist with 6+ years of experience in claims and payment processing for multi LoBs, customer service, and technical support across global organizations including AXA XL, Amazon, and Tech Mahindra. Proven track record in managing claims, streamlining workflows, and delivering high-quality service in compliance with international standards. Adept at stakeholder engagement, worked with the automation project team, training cross-functional teams, handling and managing the team, their work and quality audits. Fluent in English, French, and Hindi

Overview

8
8
years of professional experience

Work History

Assistant Consultant, Claims Team

AXA XL
02.2020 - Current
  • Vendor invoice, billing, O2C, BDX payments.
  • Managed a portfolio of multi-LoB claims, ensuring timely and fair resolution. Collaborated with global stakeholders to gather documentation and resolve complex claim queries, new projects and team issues.
  • Helped automation initiatives and projects from claims team's perspective for the France region that reduced claim processing time by 30%.
  • Delivered on-boarding and compliance training to 10+ new hires.
  • Gained hands-on experience by working with various new pilot processes.
  • Support and maintain internal reports, dashboards & KPIs.
  • Excel and Power BI
  • Received many rewards and recognitions from lead stakeholders and clients.

French Language Expert (Technical Process)

Tech Mahindra
09.2018 - 07.2019
  • Provided French-language technical support for Canadian telecom clients, resolving 40+ issues weekly.
  • Diagnosed network problems, improving first-call resolution rate by 20%.
  • Documented troubleshooting steps and created knowledge base entries for technician teams.

Senior Practitioner Advisor

Concentrix (Amazon)
09.2017 - 08.2018
  • Handled 50+ daily customer inquiries for French Amazon marketplace, maintaining a 95% CSAT score.
  • Authored FAQ documents that reduced resolution time by 30% and improved ticket deflection.

Education

Masters in English (Hons.) - undefined

Indira Gandhi National Open University (IGNOU)
01.2021

Skills

Vendor invoice management, Order to cash processes, Billing and BDX payment processing

Claims management

Operations management

Project collaboration and initiative leadership

Training delivery to new hires

SLA and TAT management

Problem solving and quality assurance

Internal team performance audits

Reporting and dashboard maintenance, KPI tracking and analysis

Excel and Power BI

Team leadership and cross-functional coordination

Multilingual communication (English, French)

ADDITIONAL HIGHLIGHTS

  • Recorded French audiobook for Langer’s Publishing House.
  • Recognized for cross-s-cultural communication excellence and client satisfaction.

Timeline

Assistant Consultant, Claims Team

AXA XL
02.2020 - Current

French Language Expert (Technical Process)

Tech Mahindra
09.2018 - 07.2019

Senior Practitioner Advisor

Concentrix (Amazon)
09.2017 - 08.2018

Masters in English (Hons.) - undefined

Indira Gandhi National Open University (IGNOU)
ASHA CHAUHANASSISTANT CONSULTANT