Summary
Overview
Work History
Education
Skills
Certification
Languages
Interest
Personal strengths
Project
Timeline
Generic
Asha Hounsanur

Asha Hounsanur

Bengaluru

Summary

To work with progressive organization and seek a challenging carrier which nourishes my passion to excel by grabbing the opportunities to learn new technologies accept responsibilities and their by enhance and sharpen my creative and analytical skills for the benefit of the organisation and evenmyself

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Support Engineer

Talview
Bengaluru
09.2021 - Current
  • As a product/technical support engineer my day to day responsibility is to diagnose the technical problems the clents/candidates are facing while joining the assessments /live interview using our platform.
  • talview platform is basically used for hiring purpose and my responsibility was to help the candidates and recruiter with their challenges faced while using our platform through emails,call,live chat
  • apart from handling the queries we used to do data validation on daily basis like recon activity by writing the simple SQL queries,question upload
  • also handling the client queries for data rectification from the front end by using API curls familiar with tools like insomnia,postman,metabase
  • i have also been a part of the daily testing for intelligent scheduling,interview rooms ,chat bot training
  • i was also involved in documenting the recent deployment changes that were done org level as a reference material

Intern

Danske IT Support and service
Bengaluru
01.2019 - 03.2019
  • worked as an externalconsultant fromAlchemy Techsol PVT LTD for Danske It support and services pvt ltd under MIT Department for DIGITAL CHANNEL MARKETS IT TEAM in the back office functionalities such as monitoring the services ,errorscaused due to service failure ,
  • resolving the tickets raised due to trades being held and also reconciliation between the host and the service team, by reconciliation of the data

Education

Bachelor of Engineering - Computer Science

R N S Institute of Technology
Bengaluru
07-2019

Pre University - PCMB

Expert Pre University College
Mangalore
04-2015

10th - High School

Loyola High School
Gadag
03-2013

Skills

  • Customer Support Strategy
  • Relationship Building
  • Customer Service
  • Troubleshooting And Resolution
  • Problem Resolutions
  • Application Support
  • Database :MySQL, sqlite 3
  • Designing tools:HTML, CSS, BASIC PHP
    , BASIC JAVASCRIPT, Angular, JSON
  • Programming :Java, c, python, c,c#(net MVC)
  • Tools familiar-Freshdesk,insomina

Certification

  • AWS solution architect-certfiction no-AWSC-1149
  • Devops certification-DOEC-950

Languages

Kananda
First Language
English
Proficient (C2)
C2
Hindi
Beginner
A1
Telugu
Beginner
A1

Interest

  • Painting
  • sketching
  • crafts
  • cooking

Personal strengths

  • Time sense
  • Good listener,
  • Hard worker
  • Self motivating and dedicated to work
  • Good learner

Project

Environment Pollution Monitoring System 08/2018 -06/2019
project Member -Final year project

  • project In this project, an IOT-based method to monitor the Air Quality Index and the Noise Intensity of a region, have been proposed.
  • The recommended technology comprises of four modules namely, the Air Quality Index Monitoring Module, the Sound Intensity Detection Module, the Cloud-based Monitoring Module and the Anomaly Notification Module.
  • Firstly, the Air Quality Index is measured considering the presence of the five criteria air pollutants. Then the sound intensity is detected using respective sensor.
  • After that, the Cloud-based Monitoring Module ensures the process of acquiring the data with the help of Wi-fi-module present in Raspberry Pi which fulfils the objective of analysis of information on a periodical basis. I
  • t encompasses all the processes involved in getting new software or hardware operating properly in its environment, including installation, configuration, running, testing, and making necessary changes.
  • Specifically, it involvescoding the systemusing a particular programming language and transferring the design into an actual working system.

Timeline

Product Support Engineer

Talview
09.2021 - Current

Intern

Danske IT Support and service
01.2019 - 03.2019

Bachelor of Engineering - Computer Science

R N S Institute of Technology

Pre University - PCMB

Expert Pre University College

10th - High School

Loyola High School
Asha Hounsanur