Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita

Shimla

Summary

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Overview

8
8
years of professional experience

Work History

Privilege Banker

HDFC BANK
Shimla
08.2022 - Current
  • Negotiated terms of loan agreements with customers while ensuring compliance with internal policies and procedures.
  • Performed KYC checks on new applicants in order to verify identity information.
  • Advised customers on bank products, services and financial planning options.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Processed maintenance, operations and correspondence for new and existing accounts.

Deputy Branch Manager

ICICI BANK LTD
Bilaspur
02.2019 - 07.2024
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
  • Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
  • Oversaw maintenance of branch equipment such as ATMs, computers, printers.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Disciplined employees to encourage compliance with company policies and procedures.

Customer Service Officer

ICICI BANK LTD
Theog
07.2016 - 02.2019
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Identified potential opportunities to upsell products or services to customers.
  • Educated customers on products and services offered by the company.
  • Managed daily operations of the Customer Service Department.
  • Answered customer inquiries via telephone, email and face-to-face contact.

Education

M.COM -

HPU
Shimla
11-2015

B.COM -

RKMV
Shimla
07-2013

Skills

  • Relationship Management
  • Cash Management
  • Portfolio Management
  • Sales expertise
  • Business Development
  • Banking

Timeline

Privilege Banker

HDFC BANK
08.2022 - Current

Deputy Branch Manager

ICICI BANK LTD
02.2019 - 07.2024

Customer Service Officer

ICICI BANK LTD
07.2016 - 02.2019

M.COM -

HPU

B.COM -

RKMV

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