Asha N

• Employee Services Specialist
• JP Morgan Chase & Co, Bangalore, India
• Assisted new hires across APAC and EMEA with onboarding, addressing login issues, pre-employment tasks, data corrections, and background screenings.
  •
  Managed technical ticket escalations and
  ensured resolutions within 24-48 hours to meet
  onboarding SLAs.
  •
  Tracked and reported pain points for process
  improvements.
  •
  Collaborated with various teams to enhance the onboarding experience.
• Human Resources Administrator.
  Associate
  
• Managed end-to-end onboarding for the India region, including full-time employees and contingent workers.
  

Validated new hire records in Oracle before their start date.
Sent Day 1 communication with manager details, and system credentials.
Conducted new hire orientations and provided essential information.
Facilitated banking formalities, and shared important links.
Created appointment letters and managed digital signatures.

Issued employment verification letters.
• Supported background verification checks.

Process Improvements:

• Automated new-hire documentation process for increased efficiency.
  • Designed a comprehensive welcome email template.
  • Identified and resolved headcount-affecting errors.

HR Coordinator -

Employee Support: Addressed employee queries and requests, ensuring a positive employee experience.

Letter Generation: Prepared HR-related letters upon employee request.

Accomplishments

Year: 2023 - Proud Recipient of the Centre of
Excellence Award for the Moths April - May'23 at
JPMorgan Chase & Co.
•
Year: 2023: Proud Recipient of the Centre of
Excellence Award for November'23 at JPMorgan
Chase & Co.