Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asha Pathak

Ramesh Nagar, New Delhi

Summary

CAREER OBJEVTIVE: Myself seeking for position to utilize my skills and abilities in an industry that offers Professional growth while being resourceful innovative and flexible. Highly efficient Customer support cum Data analyst well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience

Work History

Sr

AWC Software, Sapient
05.2022 - 03.2022
  • Assisting user over 20 to 25 calls and chats and resolving there IT related issues
  • Receiving ticket and resolving issue e;g installation of software admin access and blocked unblocked accounts
  • Resolving user issue by approving license to software and installing same
  • Provide local admin access
  • Creating DL shared mailbox and adding removing member as per request received
  • Complete all task as per SLA and always take care of QC.
  • Enhanced mentee career growth by providing personalized guidance and support
  • Facilitated professional development workshops for mentees, resulting in improved skill sets
  • Strengthened interpersonal skills of mentees through one-on-one coaching sessions

Senior Representative

Concentrix, Chat
08.2017 - 05.2021
  • Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs )
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Answered questions quickly via email or return phone call within 1-hour period
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions
  • Strengthened client relationships through excellent communication skills and consistent followup
  • Improved team efficiency by streamlining processes and implementing time-saving strategies
  • Collaborated with cross-functional teams to achieve shared objectives and project milestones
  • Enhanced company reputation by delivering exceptional customer service at all times
  • Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services
  • Reduced customer complaints with proactive problem-solving and prompt issue resolution
  • Helped meet changing demands by recommending improvements to business systems or procedures

Sr.Data Analyst cum Help Desk Executive

Liquidhub
03.2019 - 04.2020
  • Working as part operations teams as user support and resolving there queries through chats and calls 50 per day.
  • Handling lead generation query through chats and calls providing them updated format and new guidelines
  • Communicating with stakeholders regarding statistics for analysis
  • Validating data provided by executives by using sql and
  • Enhanced company decision-making by conducting thorough industry and market research
  • Streamlined data analysis processes for increased efficiency in executive office
  • Developed comprehensive reports on findings, assisting executives in formulating business strategies
  • Identified trends and opportunities through extensive analysis of market data and competitor activities
  • Streamlined data analysis processes for increased efficiency in the executive office

Customer Support Specialist

IronSystems Ltd
03.2022
  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Provide excellent customer service and communication to customers
  • Relay information between Internal and External Customers in a proactive and efficient manner
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
  • Coordinate with resources/third party vendor to meet the SLAs
  • I
  • Ability to complete assignments on schedule.

Education

B. Arts - Fine Arts

Delhi University
New Delhi
02.2009

Skills

  • Senior Secondary Board– CBSE, Passed with 60%
  • Secondary Board – CBSE, Passed with 79%
  • STRENGTH:
  • Confident
  • Positive Attitude
  • Motivated
  • Hard working
  • Quick learner
  • COMPUTER SKILLS:
  • MS Excel and MS Word
  • SQL Server
  • PERSONAL PROFILE:
  • Name
  • Asha Pathak
  • Gender
  • Female
  • Language Known
  • Hindi, English
  • Nationality
  • Indian
  • Asha Pathak
  • Critical Thinking
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Google Drive
  • Time Management
  • Troubleshooting
  • MS Office
  • Relationship Building
  • Research
  • Multitasking Abilities
  • Supervision and leadership
  • Microsoft Word
  • Decision-Making

Timeline

Sr

AWC Software, Sapient
05.2022 - 03.2022

Customer Support Specialist

IronSystems Ltd
03.2022

Sr.Data Analyst cum Help Desk Executive

Liquidhub
03.2019 - 04.2020

Senior Representative

Concentrix, Chat
08.2017 - 05.2021

B. Arts - Fine Arts

Delhi University

Similar Profiles

CREATE PROFILE
Asha Pathak