Asha R

CASH APPLICATION PROCESS

• Received and recorded cash, checks and transfers.
• Maintained accurate records of all transactions to ensure compliance with internal policies and procedures.
• Provided customer service and support to clients by attending to their queries regarding transactions.
• Worked with the accounts payable and R2R to resolve billing issues.
• Issue refunds and credit memos as needed, and assist with month-end closing procedures.
• Investigated and resolved discrepancies in cash and inventory reports.
• Assisted in the preparation of monthly bank reconciliations.
• Prepared and delivered end-of-day financial packages for management review.
• Prepared detailed reports on accounts receivable status for senior management review.
• Monitored delinquent accounts and initiated collection efforts as needed.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

GENERAL LEDGER PROCESS

• Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
• Ensured compliance with applicable GAAP regulations on a timely basis.
• Performed audits of operational and financial areas to check compliance.
• Reconciled bank accounts to identify any discrepancies or irregularities.
• Minimized internal accounting department backlogs by updating accounts and generating reports.
• Researched complex accounting issues as needed to resolve problems or answer inquiries.
• Worked closely with other departments to ensure proper coding of transactions.
• Supported efficient accounting operations with high-quality administrative support.

DISPUTE MANAGEMENT

• Obtaining agreements to pay from customers upon resolution of disputes.
  Processing, generating, and sending out invoices via email daily, while working closely with the logistics team to obtain proof of delivery.
• Navigating the order intake system to obtain claims of shortages, late shipments, defective parts, and incorrect pricing; reviewing and responding accordingly. Researching and resolving customer issues and discrepancies relating to payments and invoices.
• Assisting with month-end closing surrounding invoices, credit memos, adjustment issuing, and reconciliations.
• Developing payment plans for customers' convenience, as agreed with Sales, meeting the SLA on time.
• Maintaining client databases and accounts in good standing. Check the quality of work with 95% accuracy.

BILLING

• Generating bills and sending them to the respective party.
• Researching and following up on customer enquiries.
• Processing requests and coordinating with customers.
• Developing payment plans for customer's convenience as agreed with sales meeting the SLA on time.
• Communicating with clients to collect outstanding payments.
• Follow up with customers for the due invoices, and send statements of accounts.

CASH APPLICATION

• Retrieve incoming bank data through multiple bank websites, and share it with clients.
• Apply payments to customer accounts in specific accounting systems (SAP and Oceans).
• Use bank software to navigate between payments and remittances to determine correct applications.
• Chase clients for remittance copies for unallocated payments.
• Obtain approvals for write-offs from clients.
• Process high volumes of payments accurately and in a timely manner (meeting SLA deadlines).
• Attend conferences and client calls to understand client requirements and keep them abreast of the status of activities and tasks on a weekly and monthly basis.
• Review and update process flows and documents for client sign-off every quarter.
• Maintain daily contact and interaction with internal locations and external customers to resolve payment issues.
• Perform month-end reporting with applied, unapplied, and unidentified payments.
• Reconcile reports (such as bank statements and payment receipt ledgers).