ASHA SUDULA
Hyderabad,TG
Summary
Customer-focused technology professional with a strong foundation in stakeholder management, solution adoption, and post-sales enablement. I specialize in guiding customers through discovery, onboarding, KPI-aligned trials, and operational rollout to ensure measurable success and long-term value realization. With experience across implementation consulting, ITSM support, and solution engineering, I bring a rare end-to-end understanding of the customer lifecycle—from troubleshooting and workflow optimization to training, value communication, and executive-level engagement. Known for building trusted partnerships, translating complex workflows into simple, reliable processes, and aligning customer goals with product capabilities, I help organizations drive adoption, reduce friction, and achieve sustained operational outcomes. My cross-functional collaboration with Sales, Product, Engineering, and Delivery teams uniquely positions me to advocate for customer needs, influence product direction, and unlock ongoing business value.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Solution Engineer – Bid & Solutions
Innovapptive Global Solutions Pvt Ltd
Hyderabad, TELANGANA
01.2024 - Current
- Led discovery workshops, managed RFX cycles, and coordinated cross-functional teams.
- Delivered product demonstrations, KPI-aligned trials, and addressed customer objections.
- Supported Sales, Product, and Engineering through solution positioning and proposal creation. Led discovery workshops to understand customer workflows, challenges, and success KPIs, feeding critical insights into solution design and proposal strategy.
- Managed complete RFX cycles (RFI, RFP, RFQ) and coordinated with Product, Engineering, and Delivery teams to produce accurate, compelling responses.
- Delivered tailored demos and configured KPI-aligned trial environments, guiding customers through evaluation and addressing technical, functional, and strategic objections.
- Conducted competition analysis and created battle cards to strengthen positioning, highlight differentiators, and support Sales during high-stakes opportunities.
- Developed strategic proposals, value narratives, and ROI-focused messaging used in executive reviews and customer decision cycles.
- Collaborated closely with Sales, Product, and Engineering teams to align solution capabilities with customer business objectives, and improve deal win probability.
- Provided post-demo and trial support, ensuring clarity on solution fit, workflows, and operational outcomes to move customers toward adoption.
Implementation Consultant
Innovapptive Global Solutions Pvt Ltd
01.2023 - 01.2024
- Conducted BRD gathering, solution design, user training, and SaaS onboarding.
- Achieved 100% adoption at Airgas for digital maintenance, and a 50% faster operator rounds process at Westlake Chemicals.
- Led program coordination across delivery phases, ensuring customer expectations, timelines, and success criteria remained aligned through cross-functional collaboration.
- Developed role-specific enablement materials, and facilitated hands-on training sessions that improved user confidence, reduced transition friction, and accelerated time-to-value.
- Maintained continuous engagement via check-ins, workflow reviews, and feedback loops that strengthened customer trust, and ensured sustained adoption of digital workflows.
Technical Support Associate
IBM Pvt Ltd
01.2019 - 01.2021
- Delivered enterprise ITSM and L2 support for Telstra’s network systems, managing high-volume incidents, service requests, and changes, with strong SLA and KPI adherence.
- Performed regression analysis, root-cause investigation, and issue pattern identification, reducing repeat incidents, and improving platform stability.
- Achieved top-performer status with exceptional CSAT scores by resolving complex technical problems efficiently, and maintaining proactive, empathetic communication with end users.
- Troubleshot network faults, configuration mismatches, access provisioning issues, and application-level failures using diagnostic tools, logs, and monitoring systems.
- Coordinated with engineering, vendor, and platform teams to escalate, triage, and resolve critical P1/P2 issues, while ensuring transparent updates and zero operational surprises.
- Supported ITIL processes, including incident, change, asset, and configuration management, with accurate documentation and compliance.
- Created SOPs, troubleshooting guides, and process documentation that streamlined team operations and reduced onboarding time. Delivered enterprise ITSM support, incident management, and customer communication.
- Ranked as the top performer with exceptional CSAT during the Telstra project.
Education
Bachelor of Technology - EEE
Malla Reddy Institute of Engineering and Technology
01.2019
Skills
- Agile and waterfall project management experience
- JIRA and ITSM (Hands on experience)
- KPI management and Analytics reporting
- RFX cycle management, customer onboarding, and adoption strategy
- Stakeholder management and executive communication
- Value-based user training and enablement
- Project success planning and expansion strategy
- Product demonstrations and workflow mapping
- KPI tracking, success planning, and ROI analysis, and communication
- SaaS implementation and configuration support
- Technical troubleshooting and root cause analysis
- Incident, change, and problem management (ITIL practices)
- Cross-functional collaboration (pre-sales, product, engineering)
- Voice of Customer (VoC) insights and product feedback loops
- Objection handling and renewal risk mitigation
- RFX response management and proposal strategy
- Competitive analysis and solution positioning
- Program and project coordination across delivery phases
- Data interpretation, reporting, and SCADA/IT analytics
- Adoption-focused user training and trial success determination
Certification
- Advertising & PR Communications – AAFT (Skill India)
Strategic communication, value proposition development, stakeholder messaging, brand positioning, and persuasive presentation design. - Business Analytics & Consulting – UpGrad (PwC Collaboration)
Data analysis, KPI frameworks, business problem structuring, dashboard interpretation, and data-driven decision support using Excel and analytics tools.
Timeline
Solution Engineer – Bid & Solutions
Innovapptive Global Solutions Pvt Ltd
01.2024 - Current
Implementation Consultant
Innovapptive Global Solutions Pvt Ltd
01.2023 - 01.2024
Technical Support Associate
IBM Pvt Ltd
01.2019 - 01.2021
Bachelor of Technology - EEE
Malla Reddy Institute of Engineering and Technology