Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
PERSONAL INFO:
Timeline
Generic

A SHAILENDER KUMAR

Hyderabad

Summary

Experienced, motivated and results-oriented Professional with more than 8 years of proven achievements in client management, operational excellence, process analysis, and project management. Proven ability to achieve and exceed all revenue and business-development goals in high-pressure environments. Recognized for keen attention to detail, adherence to standards proficient in directing diverse teams across organization to achieve and exceed business objectives. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

13
13
years of professional experience

Work History

Collection Manager

Edelwiess - NIDO HOME FINANCE
TS
11.2024 - Current
  • Negotiated contracts with vendors providing services related to collections management.
  • Prepared grant applications for funding of collection activities or acquisitions.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Deputy Manager Debt Collections

Kotak Mahindra Bank Lid
11.2023 - 11.2024
  • Supported general manager in loss prevention efforts.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.

Deputy Manager

Bajaj Finance Limited
Hyderabad
05.2023 - 11.2023
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Worked collaboratively with [Type] departmental team and served on health and safety committee.

Zonal Collections Head

Payway Financial Solutions
Hyderabad
10.2022 - 02.2023
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Divisional Manager

The Professional Couriers
09.2016 - 09.2022
  • Role was to look after the overall activities of the Branches total 13 branches were under the division.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Joint Custodian

Muthoot Fincorp Gold Loan Company
Secunderabad
07.2015 - 08.2016
  • Conducted material testing on gold items to determine items' gold content and veracity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Sales Manager

Abhinandhan Bajaj Automobiles
Secunderabad
04.2013 - 12.2013
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.

Asst Manager

Green Elite Travel Agency
Madhapur
02.2012 - 04.2013
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

B.com -

Wesley Degree College
01.2013

Intermediate - C.E.C

St.Jonns jr.college
01.2009

SSC -

St.Mark's high high school

Skills

  • Customer Responsiveness
  • Estimating
  • Control & Coordination
  • Planning
  • Conflict Management
  • Performance Management
  • Effective leadership
  • Project strategy
  • Negotiation
  • Mentoring / Coach
  • Integrity
  • MS Excel
  • Scheduling
  • MS Power Point
  • Team development
  • Process and Procedure Development

Accomplishments

  • Best team lead award for consistent performance
  • Best Quality Facilitator

Hobbies and Interests

  • Playing cricket
  • Cooking

PERSONAL INFO:

DOB: 12/02/1992

MARITAL STATUS: MARRIED

FATHER NAME : A YADAGIRI

MOTHER NAME : A RAJESHWARI

ADDRESS: 17-7,JYOTHI NAGAR,HANUMANPET,MALKAJGIRI-500047

I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief.

Timeline

Collection Manager

Edelwiess - NIDO HOME FINANCE
11.2024 - Current

Deputy Manager Debt Collections

Kotak Mahindra Bank Lid
11.2023 - 11.2024

Deputy Manager

Bajaj Finance Limited
05.2023 - 11.2023

Zonal Collections Head

Payway Financial Solutions
10.2022 - 02.2023

Divisional Manager

The Professional Couriers
09.2016 - 09.2022

Joint Custodian

Muthoot Fincorp Gold Loan Company
07.2015 - 08.2016

Sales Manager

Abhinandhan Bajaj Automobiles
04.2013 - 12.2013

Asst Manager

Green Elite Travel Agency
02.2012 - 04.2013

B.com -

Wesley Degree College

Intermediate - C.E.C

St.Jonns jr.college

SSC -

St.Mark's high high school

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A SHAILENDER KUMAR