Asha Thampi
Bangalore
Summary
A results-driven IT-Program Manager with over a decade of experience leading cross-functional teams, driving strategic initiatives, and delivering measurable outcomes. PMP and ITIL certified, with a strong technology mindset and proven organizational skills, I excel at aligning business objectives with innovative solutions to ensure timely delivery and sustainable growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager (Portfolio Lead)
Dell Technologies
Bangalore
01.2021 - Current
- Managed complete lifecycle of Dell’s Digital Operations & Revenue Intelligence All-In-One application, supporting 5+ major releases annually and enabling analytics for 10,000+ global users, enhancing decision-making capabilities.
- Defined team vision and strategic roadmaps, driving 100% on-time delivery across 4 cross-functional teams.
- Applied engineering principles and standards while overseeing Class 1 projects worth up to $1M, achieving 20% faster delivery timelines.
- Managed a $500K annual budget, optimizing resource allocation across 75 team members, reducing overhead by 15%.
- Ensured 100% compliance with Dell’s security regulations, mitigating risk and safeguarding sensitive data for enterprise-level applications.
- Negotiated and executed proposals, resolving 95% of program challenges proactively and implementing Agile methodologies that streamlined workflows, increasing project delivery speed by 30%.
Senior Software Engineer
Dell Technologies
Bangalore
01.2018 - 01.2021
- Led cross-functional testing team for Dell CRM projects, ensuring high-quality releases aligned with organizational objectives.
- Designed and executed comprehensive project schedules, including test strategy, environment readiness, data mining, effort estimation, and risk mitigation plans.
- Acted as a key liaison between product development engineers and QA teams, diagnosing and replicating complex product failures during defect triage to accelerate resolution.
- Facilitated stakeholder collaboration by formulating problem statements, gathering business feedback, and translating functional requirements into actionable solutions for timely delivery.
Senior Analyst
Dell Technologies
01.2014 - 01.2017
Analyst
Dell Technologies
01.2010 - 01.2013
Support Engineer
HPE
01.2007 - 01.2010
Support Executive
Mphasis
01.2005 - 01.2006
Education
MBA - Business Analytics (Data Science & AI/ML)
Pilani, IndiaBachelor of Arts - English Literature and Business Communication
IGNOU
Bangalore, IndiaSkills
- Project Management (Waterfall & Agile)
- Leadership
- Team Management
- Stakeholder Management
- Mentoring & Coaching
- Technical Acumen
- Change Management
- Community Engagement
- Communication Skills
- Budgeting
- Cost Management
- Azure DevOps
- Jira & Confluence
- Microsoft Tools
- Tableau
- SQL for data analysis
- Visualization, and reporting
Websites
Certification
- Certified Project Management Professional PMP
- Certified ITIL v3
Accomplishments
- Led the Dell IT integration from Sales Business Segment to Dell IT Sales, aligning people, processes, and tools with the Dell Digital Way, driving operational efficiency and revenue impact.
- Lead the ERG WIA Mentor Connect Program (India), impacting over 2,000 mentees and 50 mentors across cross-company collaboration in Bangalore, fostering professional growth and inclusion.
- Recognized with awards and certifications for outstanding contributions and innovation at Dell, HP, and Mphasis.
- Enterprise Integration Leadership: Directed Dell IT integration, transitioning teams from Sales to Dell T, aligning people, processes, and tools with the Dell Digital Way, contributing to revenue impact.
- Operational Excellence: Spearheaded process optimization for Sales Intelligence Experience, reducing bottlenecks and implementing automation for faster insights and improved productivity, achieving 75% improvement in quality.
- Organizational Development: Restructured product teams and designed career frameworks, enhancing delivery efficiency and career progression, resulting in an increase in team productivity.
- Strategic Enablement: Developed OGSM templates and resource alignment decks for L4 leadership, enabling data-driven decision-making and optimized resource planning.
- Risk & Compliance: Executed and closed three enterprise-level audits, improving audit readiness and risk control, reducing compliance risk by 90%.
- Quality Assurance: Implemented enhanced bug management practices to address defect spikes, strengthening product quality and reducing defect-related delays by 75%.
- Security Enhancements: Directed SSL renewals, TD driver upgrades, and data masking initiatives to mitigate vulnerabilities, ensuring improvement in security posture.
- Community Engagement Experience: Led community engagement initiatives for Dell India, including mentoring programs for underprivileged students and organizing virtual hackathons to foster collaboration and innovation.
- International Collaboration & Liaison Skills: At Dell served as a liaison between cross-functional teams and external partners to ensure alignment and successful delivery of strategic programs. Organized and facilitated large-scale virtual and in-person events to promote knowledge sharing and community building.
Hobbies and Interests
- Community Engagement
- Coaching & Mentoring
- Equestrian
- Indian Martial Arts (Kalari Payattu)
- Traveler
- Reading & Writing
- Art Enthusiastic
- Strategic Planning
- Growth
- Performance Leadership
- Complex Project Management
Personal Information
Title: Program Manager (Portfolio Lead)
Timeline
Program Manager (Portfolio Lead)
Dell Technologies
01.2021 - Current
Senior Software Engineer
Dell Technologies
01.2018 - 01.2021
Senior Analyst
Dell Technologies
01.2014 - 01.2017
Analyst
Dell Technologies
01.2010 - 01.2013
Support Engineer
HPE
01.2007 - 01.2010
Support Executive
Mphasis
01.2005 - 01.2006
MBA - Business Analytics (Data Science & AI/ML)
Bachelor of Arts - English Literature and Business Communication
IGNOU