ASHANA BAKSHI

Work History

Tele4 ERP Solutions

Remote, Remote

03.2022 - 12.2023

Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Developed successful marketing strategies to grow brand awareness and attract new clients.
Established strong vendor relationships, negotiating favorable contracts for products and services.
Drove process improvements to reduce operational inefficiencies, resulting in cost savings for the organization
Supervised operations staff and kept employees compliant with company policies and procedures.
Trained and guided team members to maintain high productivity and performance metrics.

Arena Maruti Suzuki Stan Auto

Mohali

07.2018 - 12.2018

Oversees customer relationships, ensures satisfaction, and resolves issues related to vehicle purchase, service, and
ownership.
Role involves managing customer interactions, handling complaints, coordinating with dealerships, and improving
customer experience to build loyalty and improve brand image.
Utilize Customer Relationship Management (CRM) systems to manage customer interactions, track issues, and
analyze data.
Continuously identify and implement improvements to customer care processes, aiming for efficiency and
effectiveness.
Educate customers on vehicle features, maintenance schedules, and warranty details to enhance their ownership
experience

Nexa Navdesh Autos LLP

Chandigarh , UT

02.2025 - Current

Increased customer satisfaction through adherence to quality standards and customer requirements.
Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced
deviations.
Managed root cause analysis investigations, determining underlying issues in product failures and implementing
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Educate customers on vehicle features, maintenance schedules, and warranty details to enhance their ownership
experience.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Handled complaints, provided appropriate solutions, and alternatives within appropriate time frames and followed up to achieve resolution.

Hira Automobiles Ltd

02.2016 - 05.2018

Handled complaints, provided appropriate solutions, and alternatives within appropriate time frames and followed up
to achieve resolution.
Applied best practices in customer service, sales, and employee management to exceed organizational goals.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and
following up with potential and existing clients
Worked with providers to define quality metrics and outcome reporting process.
Created customer support strategies to increase customer retention.

Synergy Development Pvt.ltd

Chandigarh

07.2013 - 09.2015

Maintained daily report documents, memos and invoices.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
Create and maintained detailed administrative processes and procedures to drive efficiency and accuracy.