Ashanul Choudhury
Bengaluru
Summary
With over 8 years in IT, I specialize in designing and maintaining complex infrastructures as an IT Operations Manager. My expertise includes cloud computing, network security, and virtualization. Strong analytical skills and a passion for emerging technologies drive continuous improvement and innovation in the systems I manage. Instrumental IT Operations bringing 8 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
10
10
years of professional experience
Work History
IT Operations Manager
Cents
12.2022 - Current
- Deployed, managed, and maintained Windows servers in a highly available environment, ensuring optimal performance and reliability
- Leveraged expert-level knowledge of Active Directory, DNS, DHCP, and Group Policy to maintain a secure and organized network environment
- Implemented robust security measures, including regular data backups and antivirus management
- Managed IT procurement, including hardware, software licenses, and peripherals
- Tracked asset inventory and usage for effective resource management
- Utilized virtualization technologies such as Hyper-V and VMware to enhance server infrastructure
- Demonstrated strong problem-solving and analytical skills to identify and resolve technical issues swiftly
- Collaborated with cross-functional teams to address server-related challenges and contribute to seamless operations
- Managed and administered the Okta SSO platform as the central point of contact for SSO-related tasks
- Configured authentication and authorization policies in Okta, ensuring secure and smooth resource access
- Integrated applications with Okta SSO, monitored performance, conducted audits, and enhanced security by enforcing best practices
- Design, configure, and maintain the VPN infrastructure, ensuring seamless and secure remote access for authorized users.
Senior IT Analyst
Tata Consultancy Services
12.2016 - 10.2022
- Proficiently navigated CRM platforms such as Salesforce, ServiceNow, and Jira, ensuring seamless integration and adeptly supporting cloud/SaaS applications
- Expertly managed directories including Active Directory, Microsoft 365, Azure AD, and Google Workspace, ensuring seamless user management and access control
- Successfully administered devices across diverse environments including Windows, macOS, and Linux Operating Systems
- Possessed proficient LDAP administration skills and demonstrated troubleshooting and maintenance expertise
- Exhibited a comprehensive understanding of escalation handling procedures, ensuring that critical issues were appropriately prioritized and resolved in a timely manner
- Displayed mastery of IT Service Management (ITSM) toolsets, effectively utilizing them to streamline processes, enhance customer experiences, and optimize incident resolution workflows
- Diligently monitored and managed Incidents within designated queues, upholding SLA and Operational Level Agreement standards while promptly addressing and resolving issue.
Technical Support Specialist
Hewlett Packard Enterprise
10.2014 - 10.2016
- Orchestrated technical support for end-users by leveraging a wide-ranging skill set to effectively identify, diagnose, and resolve issues
- Managed escalation procedures via help-desk system, telephone, and remote support tools
- Ensured comprehensive post-troubleshooting client satisfaction by proactively following up to confirm the complete functionality of their IT systems
- Collaborated closely with cross-functional teams to optimize support processes, contributing to streamlined issue resolution and enhanced end-user experiences
- Actively stayed current with industry trends and best practices to continually enhance technical proficiency and contribute to a proactive support environment
- Contributed to the enhancement of support documentation and guides, providing end-users with comprehensive resources for addressing common IT issues independently.
Education
High School (10th & 12th Grade) -
St Peter’s School And St Peter’s Higher Secondary School
Bachelor of Technology - Electrical, Electronics And Communications Engineering
ICFAI University
Tripura08.2014
Skills
- IT Infrastructure Management
- Incident Management
- Application support
- Database Administration
- Technical Troubleshooting
Languages
English
Hindi
Urdu
Bengali
Personal Information
- Date of Birth: 02/13/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Timeline
IT Operations Manager
Cents
12.2022 - Current
Senior IT Analyst
Tata Consultancy Services
12.2016 - 10.2022
Technical Support Specialist
Hewlett Packard Enterprise
10.2014 - 10.2016
High School (10th & 12th Grade) -
St Peter’s School And St Peter’s Higher Secondary School
Bachelor of Technology - Electrical, Electronics And Communications Engineering
ICFAI University
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