Open To Work
MD ASHAR AZAD
Assistant
ARARIA,BR
Summary
Experienced and dedicated professional with over four years of experience in hospitality, aviation, and facility management. Skilled in guest relations, helpdesk operations, and VIP assistance, with a strong focus on customer satisfaction and service excellence. Proven ability to handle client inquiries, manage front desk operations, and coordinate effectively with teams to ensure smooth daily operations. Highly organized, polite, and professional in approach, with strong communication and problem-solving skills. Looking to contribute my experience and dedication to a reputable organization that values quality service and teamwork.
Overview
5
5
years of professional experience
Work History
VIP Assistant
NIS Facility Management Ltd.
Siliguri, West Bengal
09.2024 - Current
- Providing assistance and support to VIP passengers and guests.
- Coordinating with airport authorities and staff for smooth operations.
- Handling client queries and ensuring high-quality service delivery.
- Managing documentation, passes, and travel-related support.
Helpdesk Attendant
Aroon Aviation Services Pvt. Ltd.
Siliguri, West Bengal
04.2022 - 08.2024
- Attended to passenger inquiries, and provided accurate flight and service information.
- Assisted in coordinating between departments for smooth airport operations.
- Managed records, handled complaints, and ensured customer satisfaction.
- Maintained professional communication, and supported daily administrative activities.
Receptionist
VIRAMMA RESORT
Siliguri, west Bengal
01.2021 - 02.2022
- Handled guest check-in and check-out processes efficiently.
- Managed front desk operations, room bookings, and guest inquiries.
- Maintained records, and coordinated with housekeeping and service teams.
- Ensured guest satisfaction through polite, professional service.
Education
Diploma - Post Graduate Diploma in Computer Application.
01-2025
Bachelor Of Arts (BA) - Political Science
08-2023
Skills
- Excellent communication and interpersonal skills
- Customer service and client handling
- Helpdesk and front office management
- VIP coordination / VIP Handling
- Team collaboration and time management
- MS Office and Advance computer operations
- Customer service
- Administrative support
- Multitasking proficiency
- Interpersonal skills
Languages
Hindi
Native
Native
English
Advanced (C1)
C1
Accomplishments
National Human Rights Commission (NHRC), India.
Award: Certificate of Commitment
Issued by: National Human Rights Commission, India
Award: Certificate of Commitment
Issued by: National Human Rights Commission, India
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
VIP Assistant - NIS Facility Management Ltd.
09.2024 - Current
Helpdesk Attendant - Aroon Aviation Services Pvt. Ltd.
04.2022 - 08.2024
Receptionist - VIRAMMA RESORT
01.2021 - 02.2022
Prayagdas Tomar Computer Education. - Diploma, Post Graduate Diploma in Computer Application.
Purnea University - Bachelor Of Arts (BA), Political Science