Asheesh Verma
Team Lead,Technical Solutions At Criteo
Gurgaon,HR
Summary
Innovative Team Lead consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead, Technical Solutions - Reseller & Agency
Criteo
Gurugram, Haryana
06.2022 - Current
- Leading & Building a highly talented 5 engineers fostering the team spirit and a collaboration culture. Established a technical test process for hiring team members, and be responsible for successfully onboarding them.
- Train, Mentor and develop team members, ensuring they focus on right priorities, get support when needed, and release their full potential.
- Work on initiatives to optimize the team efficiency & contribute to the continuous improvement effort on Criteo Technical guidelines & processes (Web & App guidelines).
- Focus on driving our core KPIs (Reduce ticket resolution times and handle optimisation & support ticket volumes) while supporting Reseller teams with pre-integration/mid-integration and post-integration phases.
Technical Solutions Engineer
Criteo
Gurgaon, HARYANA
08.2021 - 05.2022
- Managed IN/SEA market alone dealing with Integrations/Post-Integration Issues, handled over 10 tickets each day.
- Working with cross-functional teams on seamless design and end to end integration, troubleshooting of highly scalable dynamic ad display campaigns for the largest e-commerce players in the region.
- Working closely with Web & App expertise team to deliver improvements in processes for South APAC region, especially for MMP's such as Appsflyer, Branch, Adjust, Singular, etc.
- Training to Team members, Internal Account Strategists, Partner Agencies to equip them with technical knowledge to make them autonomous and reducing the integration times by 2-3 business days.
- Regularly engage and interact with key technical client contacts in a proactive manner to provide support on ongoing technical matters.
- Developing initiatives by documentations for client related work.
Shift Lead
Taboola
Gurgaon, HARYANA
04.2020 - 07.2021
- Managed team of 32 members across rotational shifts, accepted time off requests and found coverage for short shifts to run operations 24*7.
- Providing regular feedbacks to team members to boost performance and helping them achieve performance targets.
- Regular monitoring on overall KPI's like CSAT, NPS, UFR, TTFR, Shift Left, etc and creating reports.
- Accountable for Technical Knowledge Gaps in the team. Point of Contact for Incidents, Emergency Cases.
- Working as Account Manager for global clients with the help of dedicated channels.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports and communicated regularly on goals and progress.
Support Specialist
Publisher, Taboola
Gurgaon, Haryana
02.2019 - 03.2020
- Monitoring & Working with the team to Resolve Issues within defined SLA's using CRM tools like Salesforce, JIRA, Live Person.
- Trained approximately 80 new employees who joined Taboola in 2018, 2019 across various Geo-locations.
Support Engineer
Taboola
Gurgaon, Haryana
01.2018 - 01.2019
- Managed approximately 100 Implementation JIRA tickets, 20 TroubleshootingSalesforce cases per week from AM's.
- Timely handling of Emergency Cases & Represent Support team in various projects globally.
Technical Analyst
Afilias
New Delhi, Delhi
05.2016 - 12.2017
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Reduced response time for Tier 1,2,3 support tickets by 1 day.
- Communicating directly with the clients from .IN, .ORG, etc.
Process Associate
Genpact
Gurgaon, Haryana
07.2015 - 04.2016
- Determined and recommended methods to address improvement opportunities. Providing On-Call support to customers.
- Developed standard operating procedures and document workflows for current and future process steps.
Education
Bachelor of Technology - Computer Science & Engineering
Uttarakhand Technical University
Dehradun 07.2011 - 06.2015
Standard XII: PCM -
Monad Public School
Gadarpur 03.2010 - 03.2011
Skills
People Management
undefinedTimeline
Team Lead, Technical Solutions - Reseller & Agency
Criteo
06.2022 - Current
Technical Solutions Engineer
Criteo
08.2021 - 05.2022
Shift Lead
Taboola
04.2020 - 07.2021
Support Specialist
Publisher, Taboola
02.2019 - 03.2020
Support Engineer
Taboola
01.2018 - 01.2019
Technical Analyst
Afilias
05.2016 - 12.2017
Process Associate
Genpact
07.2015 - 04.2016
Bachelor of Technology - Computer Science & Engineering
Uttarakhand Technical University
07.2011 - 06.2015
Standard XII: PCM -
Monad Public School
03.2010 - 03.2011
Similar Profiles
Babli RBabli R
Technical Solutions Engineer at CriteoTechnical Solutions Engineer at Criteo
Ana Romero-TschannAna Romero-Tschann
Senior Manager SP&O GTM at CriteoSenior Manager SP&O GTM at Criteo
KRYSTLE SALAZARKRYSTLE SALAZAR
Ad Operations Specialist at CriteoAd Operations Specialist at Criteo