ASHENDRA KUMAR ATTRY
SALES MANAGER
Gurgaon
Summary
Accomplished Sales Manager with a proven track record at JKS Engineering Pvt Ltd, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Expert in sales planning and client relationship management, I led teams to exceed sales targets and implement CRM systems, significantly improving team communication and lead follow-up processes.
Overview
16
16
years of professional experience
Work History
SALES MANAGER
JKS ENGINEERING PVT LTD
02.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Attended industry events and conventions to expain sales opportunities.
PROJECTS ESTIMATION AND SALES SUPPORT
FAGOR PROFESSIONALS
08.2019 - 03.2023
- Projects BOQ Estimation Submittion
- Improved sales team productivity, coordinating schedules and appointments for potential clients.
- Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Attended 20+ retailer and distributor product and sales training events to consistently increase product knowledge.
SERVICE MANAGER
APEX KITCHEN SOLUTIONS
01.2018 - 08.2019
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
SERVICE MANAGER
SUPERSHINE KITCHEN SYSTEMS PVT LTD
08.2016 - 01.2018
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
ASST SERVICE MANAGER
ITW PARTS AND SERVICE
09.2012 - 08.2016
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
RETAILS STORES SUPERVISOR
DHL EXPRESS
06.2009 - 08.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Shipment booking for International and domestic
- POS Booking for retail walking customers
- School application booking for DPS and Modern School for Internationala Education.
Education
BBA - Marketing Management And Research
SIKKIM MANIPAL UNIVERSITY
NEW DELHI 04.2001 -
No Degree - INTERMEDIATE
SH SAHAB SINGH I C NAGLA SUKHI FIROZABAD
FIROZABAD 04.2001 -
High School Diploma -
SRMIC THORA
GAUTAM BUDDHA NAGAR 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Timeline
SALES MANAGER
JKS ENGINEERING PVT LTD
02.2023 - Current
PROJECTS ESTIMATION AND SALES SUPPORT
FAGOR PROFESSIONALS
08.2019 - 03.2023
SERVICE MANAGER
APEX KITCHEN SOLUTIONS
01.2018 - 08.2019
SERVICE MANAGER
SUPERSHINE KITCHEN SYSTEMS PVT LTD
08.2016 - 01.2018
ASST SERVICE MANAGER
ITW PARTS AND SERVICE
09.2012 - 08.2016
RETAILS STORES SUPERVISOR
DHL EXPRESS
06.2009 - 08.2012
BBA - Marketing Management And Research
SIKKIM MANIPAL UNIVERSITY
04.2001 -
No Degree - INTERMEDIATE
SH SAHAB SINGH I C NAGLA SUKHI FIROZABAD
04.2001 -
High School Diploma -
SRMIC THORA
04.2001 -
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