Asher M Gifton
Floor Supervisor
Kasaragod
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
1
1
Language
Work History
Floor Supervisor
Seazen Hospitality Management
Al Hamara Tower
06.2017 - 06.2021
- Inspect Guest Areas for Cleanliness
- Greet and Build Rapport with Guests
- Monitor Establishment's Financial Performance
- Perform Opening and Closing Procedures
- Diffuse Customer Complaints
- Delegate Basic Tasks to Staff
- Checking in on dining customers to enquire about food quality and service
- Monitoring restaurant’s cash flow and settling outstanding bills
- Resolving customer complaints in professional manner.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Developed and implemented strategies to improve customer service and increase sales.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Front Office Executive
Raj Residency 4*Hotel
10.2014 - 07.2015
- Reporting to management and performing administrative duties
- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic inquiries and sorting mail.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, if required.
- Responsible for adhering to all safety procedures and keeping the management informed about any kind of unsafe situation.
- Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in manner consistent with company policy. Makes management aware of any complaints.
Front Office Assistant
Fort Queen 3* Hotel
Kochin
12.2011 - 07.2013
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Maintained transaction security by verifying payment cards against identification.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Screened visitors and issued badges to maintain safety and security.
- Developed and implemented office policies to enhance efficiency in operations.
- Reviewed and updated customer information in database for accuracy.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Education
Hotel Management
Don Bosco Academy For Skills And Employment
Don Bosco Kasaragod 07.2010 -
Higher secondary - undefined
GHSS kundamkuzhi
High School Diploma -
GHSS Kundamkuzhi
Kasaragod Skills
Quality controls
undefinedTimeline
Floor Supervisor
Seazen Hospitality Management
06.2017 - 06.2021
Front Office Executive
Raj Residency 4*Hotel
10.2014 - 07.2015
Front Office Assistant
Fort Queen 3* Hotel
12.2011 - 07.2013
Hotel Management
Don Bosco Academy For Skills And Employment
07.2010 -
Higher secondary - undefined
GHSS kundamkuzhi
High School Diploma -
GHSS Kundamkuzhi
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