Asher M Gifton
Floor Supervisor
Kasaragod
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
1
1
Language
Work History
Floor Supervisor
Seazen Hospitality Management
Al Hamara Tower
06.2017 - 06.2021
- Inspect Guest Areas for Cleanliness
- Greet and Build Rapport with Guests
- Monitor Establishment's Financial Performance
- Perform Opening and Closing Procedures
- Diffuse Customer Complaints
- Delegate Basic Tasks to Staff
- Checking in on dining customers to enquire about food quality and service
- Monitoring restaurant’s cash flow and settling outstanding bills
- Resolving customer complaints in professional manner.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Developed and implemented strategies to improve customer service and increase sales.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Front Office Executive
Raj Residency 4*Hotel
10.2014 - 07.2015
- Reporting to management and performing administrative duties
- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic inquiries and sorting mail.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, if required.
- Responsible for adhering to all safety procedures and keeping the management informed about any kind of unsafe situation.
- Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in manner consistent with company policy. Makes management aware of any complaints.
Front Office Assistant
Fort Queen 3* Hotel
Kochin
12.2011 - 07.2013
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Maintained transaction security by verifying payment cards against identification.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Screened visitors and issued badges to maintain safety and security.
- Developed and implemented office policies to enhance efficiency in operations.
- Reviewed and updated customer information in database for accuracy.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Education
Hotel Management
Don Bosco Academy For Skills And Employment
Don Bosco Kasaragod 07.2010 -
Higher secondary - undefined
GHSS kundamkuzhi
High School Diploma -
GHSS Kundamkuzhi
Kasaragod Skills
Quality controls
Operations oversight
POS systems operations
Customer Relations
Performance Optimization
Team Supervision
Order picking and processing
Production planning
Cost reduction
Staff supervision
Staff Management
Timeline
Floor Supervisor
Seazen Hospitality Management
06.2017 - 06.2021
Front Office Executive
Raj Residency 4*Hotel
10.2014 - 07.2015
Front Office Assistant
Fort Queen 3* Hotel
12.2011 - 07.2013
Hotel Management
Don Bosco Academy For Skills And Employment
07.2010 -
Higher secondary - undefined
GHSS kundamkuzhi
High School Diploma -
GHSS Kundamkuzhi