Ashes Limbu

• Led end-to-end delivery of multiple AMS and software engineering programs, overseeing planning, design, development, testing, deployment, and release management.
• Accountable for on-time delivery, SLA/KPI adherence, release quality, risk mitigation, and engineering excellence across global teams.
• Defined delivery roadmaps, tracked milestones, managed budgets, and ensured alignment with business strategy and contractual commitments.
• Optimized resource utilization to stay within budget while maintaining delivery quality and productivity.
• Led Agile ceremonies including daily scrums, sprint planning, backlog grooming, and cross-functional coordination.
• Coordinated release activities and communicated status, risks, and dependencies to senior leadership, product owners, and cross-functional stakeholders.
• Oversaw solution design reviews, architecture discussions, sprint planning, and technical governance.
• Collaborated with internal teams and external development partners to ensure seamless integration and program delivery.
• Managed product owners, engineers, analysts, and QA leads—including hiring, mentoring, performance evaluations, and goal setting.
• Fostered a high-performance culture through continuous feedback, coaching, and upskilling initiatives.
• Managed client relationships, handled escalations, and ensured alignment with service expectations and delivery standards.
• Identified and drove cost-saving opportunities through automation, process improvements, and scope optimization.
• Delivered governance dashboards, QBR reports, financial tracking, and regular project updates to stakeholders.
• Conducted CSAT surveys, analyzed feedback, and implemented service improvement initiatives.

• Developed and tracked KPIs and dashboards for e-commerce platforms to monitor web analytics and business performance.
• Automated reporting processes using visualization tools such as Tableau, increasing efficiency and enabling real-time insights for stakeholders.
• Enhanced customer segmentation by integrating demographic and behavioral data, improving targeted marketing efforts.
• Measured and analyzed digital marketing campaign performance against ROI and KPI goals, optimizing budget allocation.
• Provided project leadership by coordinating analysts, technical teams, and stakeholders, monitoring progress and evaluating project effectiveness.
• Collaborated with cross-functional teams to identify trends and insights from complex datasets.

• Analyze digital marketing data to identify trends to provide key insights and recommendations to help drive and manage the business.
• Customized internal web analytics dashboards and reports to align with business objectives and industry best practices.
• Developed and maintained Social Media Analytics Scorecards/Dashboards to track engagement and performance metrics.
• Managed a comprehensive web analytics program aimed at optimizing site content, customer support initiatives, and the usability of interface and navigation structures.
• Developed and maintained dashboards to track key performance indicators.
• Collaborated with cross-functional teams to enhance digital marketing strategies.

• Led data analytics initiatives focused on sales trends and website progress to inform strategic decisions.
• Analyzed audit data to identify trends, patterns, and root causes of quality issues, facilitating targeted corrective actions.
• Documented potential risks and issues during project transitions and coordinated their resolution within defined scope.
• Revamped existing reports and developed new analytical reports to provide deeper insights and better decision support.
• Managed Executive Escalation processes, ensuring compliance with quality standards and timely issue resolution.
• Mentored junior analysts, providing guidance on best practices in data analysis and visualization techniques.

• Reviewed website content to ensure compliance with Yahoo! guidelines and quality standards.
• Created and optimized advertisements by generating targeted search terms, titles, and descriptions, maximizing ad clicks within clients' budget constraints.
• Provided floor support and training to new team members, fostering smooth onboarding and team productivity.
• Recognized for setting the highest production record in a single day by any auditor and won an online poster-making competition.
• Proven ability to learn quickly and adapt to new situations.