Ashfak Mohammed Tanveer

Work History

Sr. Manager Operation (Domestic Distribution)

D'Decor Home Store LLP

10.2015 - Current

Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Mentored junior staff members for skill development and career progression within the organization.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Increased customer satisfaction with timely project deliveries and seamless communication.
Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Evaluated hiring, firing, and promotions requests.
Ordered new equipment and inventory, and scheduled repairs for damaged equipment.
Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
Drove adoption of new technology solutions, modernizing operations and improving operational efficiency. (Monday.com, Tableau, Salesforce, SAP ECC to SAP HANA)
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Identified and communicated customer needs to supply chain capacity and quality teams.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Team Leader

Dr.Batras Positive Health Care Clinic

01.2015 - 10.2015

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Assisted in recruitment to build team of top performers.
Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Senior Executive - Client Servicing

Quikr.com

05.2013 - 12.2014

Generating leads.
Follow-up of clients after generating leads for completion of appointment and close of deal.
Re-fix appointment if visit is not done by Relationship Officer.
Follow up with clients to get references and, if required, help in giving solutions related to Premium Ad services.
Carry out an online search for different categories to generate sales.
Streamlined communication between clients and internal teams, ensuring timely project completion.
Launched new services tailored specifically towards high-value clients'' needs which resulted in higher sales revenues.
Analyzed data from various sources to understand client pain points, devising targeted solutions that addressed their unique challenges effectively.
Mentored departmental team, boosting efficiency, success and morale among employees.
Look after the team performance, as well as individual target.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.
Work as a key player and motivate the team by showing a positive attitude toward the target.

Senior Sales Officer

National Bank of Abu Dhabi

06.2007 - 08.2011

Identified new business opportunities through careful analysis of market trends and competitor activity.
Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field.
Developed a robust pipeline of prospects for consistent sales growth through thorough market research and analysis.
Implemented targeted marketing campaigns to raise brand awareness among potential clients within target industries.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Customer Relationship Associate

Zenta India Pvt. Ltd.

08.2006 - 03.2007

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Collaborated with cross-functional teams to ensure seamless execution of customer requests, leading to higher satisfaction levels.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Reduced call resolution time through efficient problem-solving and communication skills.
Participated in ongoing training sessions, continuously enhancing product knowledge, and customer service skills.
Identified potential sales opportunities during interactions, up-selling products or services when appropriate.

Customer Service Representative

I2i India Pvt Ltd

03.2004 - 03.2005

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Summary

Overview

Work History

Sr. Manager Operation (Domestic Distribution)

Team Leader

Senior Executive - Client Servicing

Senior Sales Officer

Customer Relationship Associate

Customer Service Representative

Education

MBA - Marketing

Bachelor of Commerce - Accounting And Finance

Skills

Accomplishments

Software

Timeline

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