Excel
Ashfak Mohammed Tanveer
Sr. Manager Operation
Mumbai,Maharashtra
Summary
Operations leader with a proven track record of enhancing productivity and client satisfaction. Skilled in SAP and cross-functional project management, I drive process improvements, streamline workflows, and leverage emerging technologies to optimize outcomes. Known for proactive problem-solving, adaptability, and a commitment to continuous improvement. Looking to contribute my expertise to foster team success and organizational growth.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Sr. Manager Operation (Domestic Distribution)
D'Decor Home Store LLP
10.2015 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory, and scheduled repairs for damaged equipment.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency. (Monday.com, Tableau, Salesforce, SAP ECC to SAP HANA)
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Leader
Dr.Batras Positive Health Care Clinic
01.2015 - 10.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Assisted in recruitment to build team of top performers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Senior Executive - Client Servicing
Quikr.com
05.2013 - 12.2014
- Generating leads.
- Follow-up of clients after generating leads for completion of appointment and close of deal.
- Re-fix appointment if visit is not done by Relationship Officer.
- Follow up with clients to get references and, if required, help in giving solutions related to Premium Ad services.
- Carry out an online search for different categories to generate sales.
- Streamlined communication between clients and internal teams, ensuring timely project completion.
- Launched new services tailored specifically towards high-value clients'' needs which resulted in higher sales revenues.
- Analyzed data from various sources to understand client pain points, devising targeted solutions that addressed their unique challenges effectively.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Look after the team performance, as well as individual target.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Work as a key player and motivate the team by showing a positive attitude toward the target.
Senior Sales Officer
National Bank of Abu Dhabi
06.2007 - 08.2011
- Identified new business opportunities through careful analysis of market trends and competitor activity.
- Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field.
- Developed a robust pipeline of prospects for consistent sales growth through thorough market research and analysis.
- Implemented targeted marketing campaigns to raise brand awareness among potential clients within target industries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Relationship Associate
Zenta India Pvt. Ltd.
08.2006 - 03.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to ensure seamless execution of customer requests, leading to higher satisfaction levels.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Participated in ongoing training sessions, continuously enhancing product knowledge, and customer service skills.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Customer Service Representative
I2i India Pvt Ltd
03.2004 - 03.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
MBA - Marketing
04.2001 -
Bachelor of Commerce - Accounting And Finance
04.2001 -
Skills
Strategic Planning
Operations Management
Resource Allocation
Cross-Functional Collaboration and Coordination
Problem-solving abilities
Project Planning
Process Improvement
Customer Relationship Management
Computer Skills (MS Office, SAP, Tableau, Salesforce)
Idea Development and Brainstorming
Positive Attitude
Excellent Communication
Accomplishments
- Sr. Operation Manager, Promoted 3 times in 9 years, starting as Sr. Customer Care Executive, demonstrating growth, leadership, and operational expertise.
- Used Microsoft Power app & Google Spreadsheet to develop a performance tracking report of Dealers for Sales team on the go.
- Implemented QR based scanning pricing structure at D'Decor.
- Adapted Monday.com & used efficiently for project management.
- Using Tableau for extracting business report as per business requirement (End User).
- New development on portal request is escalated and then testing is conducted at my end.
- Working on Salesforce Project: Developing a Portal for B2B Customer for complete business solution.
- SAP S4 HANA Implementation working as lead from business side with business requirement.
Software
SAP
Monday
Tableau
Timeline
Sr. Manager Operation (Domestic Distribution) - D'Decor Home Store LLP
10.2015 - Current
Team Leader - Dr.Batras Positive Health Care Clinic
01.2015 - 10.2015
Senior Executive - Client Servicing - Quikr.com
05.2013 - 12.2014
Senior Sales Officer - National Bank of Abu Dhabi
06.2007 - 08.2011
Customer Relationship Associate - Zenta India Pvt. Ltd.
08.2006 - 03.2007
Customer Service Representative - I2i India Pvt Ltd
03.2004 - 03.2005
Welingkars Institute of Management - MBA, Marketing
04.2001 -
Smt. Kamala Mehta College of Commerce & Management - Bachelor of Commerce, Accounting And Finance
04.2001 -