ASHFIYA TARRANUM
Assistant Manager
Bangalore
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Assistant Manager
Unext learning pvt ltd
Bangalore
01.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Educated operations team on best practices, company policies and service excellence standards.
- Generated operational reports for management on monthly schedule.
Business Development Executive
Relevel by Unacademy
bangalore
11.2021 - 01.2022
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified revenue opportunities by collaborating with distribution partners.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Immigration Consultant
The Fast Global Migration services
Dubai
02.2021 - 08.2021
- Performed detailed Client Profile assessments and analyses using specialist knowledge to implement appropriate solutions.
- Interviewed clients by email, phone and face-to-face to accurately assess, determine and evaluate eligibility for visas.
- Employed Skilled and Blue collar jobs to guarantee visa and immigration documents were constantly completed within time limit set by Immigration Body.
- Prepared visa and immigration documents, ensuring conformance with Migration Visas and Immigration regulations to minimize risk of non-approval.
- Maintained high levels of client satisfaction by providing updates on developments in local immigration law and processes.
- Provided specialist immigration advice services through Meetings.
- Ensured confidential information and documents provided by clients were true and accurate by Processing Department.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Lead Cabin Attendant
Indigo Airlines
Bengaluru
01.2016 - 01.2018
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Offered timely and skilled emergency response and performed CPR or first aid.
Education
Bachelor of Business Administration - Finance And Marketing
RV Institute For Women
Bengaluru 06.2013 -
Skills
Exceptional Customer serviceundefined
Languages
Urdu
Native language
English
Master or proficient
C2
Hindi
Master or proficient
C2
Kannada
Master or proficient
C2
Certification
Certified People and Soft Skills for Professional and Personal Success - IBM Skills Network
Timeline
Assistant Manager
Unext learning pvt ltd
01.2022 - Current
Business Development Executive
Relevel by Unacademy
11.2021 - 01.2022
Immigration Consultant
The Fast Global Migration services
02.2021 - 08.2021
Lead Cabin Attendant
Indigo Airlines
01.2016 - 01.2018
Bachelor of Business Administration - Finance And Marketing
RV Institute For Women
06.2013 -
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