Ashi Dwivedi

• Developed a responsive and dynamic UI for a buy/sell advertisement platform using React.js, Material UI, and CSS, ensuring optimal performance across devices.
• Integrated multiple RESTful APIs to display real-time data for user profiles, ad listings, favorites, follows, and submissions.
• Created dynamic and reusable forms with conditional rendering and validation logic using Redux Toolkit and FormData.
• Implemented advanced routing architecture, including nested category routes, search-based navigation, and multilingual support (English/German).
• Enhanced user experience by enabling real-time UI updates on user interactions such as favorites, follows, and inquiries.
• Designed a user support flow with routing to an admin panel, improving platform communication and issue resolution.

Project: VerkaufAlles- Admin Panel

• Developed a robust admin panel to manage templates, advertisements, banners, and category content, with full CRUD functionality.
• Implemented administrative controls for overseeing posted ads, managing customer accounts, moderating reported ads, and maintaining FAQs.
• Enhanced platform governance by streamlining content management workflows and enabling efficient ad moderation.

Project: Hero Insurance - Front UI

• Developed a responsive and dynamic UI using React (Vite) and Material UI, ensuring optimal user experience across mobile, tablet, and desktop devices.
• Integrated Redux Toolkit for efficient and scalable state management, enabling seamless data flow throughout the application.
• Consumed and rendered data from multiple REST APIs dynamically, supporting real-time updates and user interactivity.
• Implemented component-based architecture for reusability, maintainability, and faster development cycles.
• Used Material UI’s grid and layout system to design clean, accessible, and mobile-friendly interfaces.
• Ensured cross-browser compatibility and optimized responsiveness with flexible breakpoints and styling.
• Utilized React Hooks (e.g., useEffect, useSelector, useDispatch) for side effects and global state access.
• Applied lazy loading and code splitting via Vite for faster initial load times and better performance.
• Followed best practices in folder structure, API abstraction, and reusable logic for scalable frontend development.
• Collaborated using Git, version control best practices, and worked closely with design and backend teams for smooth integration.

• Built and styled responsive web pages using React, JavaScript, HTML, and CSS, ensuring cross-browser compatibility and mobile responsiveness.
• Contributed to the development of reusable UI components, enhancing design consistency and code maintainability.
• Collaborated in Agile teams to debug issues, implement new features, and manage version control using Git on real-world projects.

• 4+ years of experience in IT Service Support and Incident Management, resolving production issues, deploying jobs via CAB/ECAB, and ensuring SLA compliance in 24x7 environments.
• Proficient in SQL Profiler, Intune Admin Portal, and ServiceNow; skilled in ticket analysis, data triage, troubleshooting, and implementing resolution plans.
• Led a team of 5+ analysts, handled incident escalations and shift transitions, and collaborated with cross-functional teams including Operations, QA, and NOC.
• Conducted weekly client meetings, documented SOPs, created operational dashboards, and prepared knowledge transfer (KT) materials.