ASHI SHARMA
HR Recruiter
New Delhi
Summary
Strategic HR Recruiter with expertise in advertising job vacancies across diverse mediums and evaluating candidates based on job requirements. Demonstrates strong decision-making and time management skills, complemented by proficiency in interviewing techniques and applicant screening.
Overview
2
2
Languages
5
5
years of professional experience
Work History
HR Recruiter
Ambition Advisor
09.2025 - 04.2026
- Facilitated onboarding initiatives for new hires, ensuring smooth transitions into the organization.
- Conducted thorough verification of applicant references and employment details to uphold hiring standards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assessed strengths and weaknesses of candidates through targeted screening processes.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
Assistance Coordinator
Allianz Partners
06.2023 - 11.2023
- 2. Issue Resolution: Identified and resolved issues related to vehicle delivery delays, coordinating with logistics and dealership teams to expedite solutions.
- 1. Customer Inquiries Management: Responded to customer inquiries regarding vehicle delivery status, ensuring timely and accurate communication.
- 3. Customer Satisfaction: Maintained a high level of customer satisfaction by providing clear and empathetic communication, addressing concerns promptly, and following up to ensure resolution.
- 5. Process Improvement: Collaborated with cross-functional teams to identify and implement improvements in the vehicle delivery process, reducing delays and enhancing customer experience.
- 4. Data Management: Kept detailed records of customer interactions and delivery statuses using CRM software to track and manage inquiries efficiently.
Customer Service Representative
Wipro
02.2022 - 03.2023
- 1. Customer Interaction: Handle customer queries and complaints via phone, email, or chat. Provide accurate information and solutions to customers regarding products, services, or issues.
- Resolved customer issues efficiently and effectively. Escalated complex issues to appropriate departments or higher management.
- 2. Problem Resolution: Resolve customer issues efficiently and effectively. Escalate complex issues to appropriate departments or higher management when necessary.
- 6. Performance Metrics: Achieve individual and team targets for customer satisfaction, response time, and issue resolution. Participate in training sessions and performance reviews.
- 7. Feedback and Improvement: Gather customer feedback to improve service quality. Suggest process improvements to enhance customer experience.
- 5. Process Adherence: Follow company policies and procedures during customer interactions. Ensure compliance with international standards and regulations.
- 3. Documentation: Maintain detailed records of customer interactions and transactions. Document customer complaints and resolutions for future reference.
Trainee
Rajender Kumar Sharma & Co.
12.2020 - 02.2022
- 1. Bookkeeping and Record Maintenance: Managing financial records, ensuring accuracy, and updating ledgers.
- 2. Financial Reporting: Assisting in the preparation of financial statements such as balance sheets, income statements, and cash flow statements.
- 3. Taxation: Learning about tax laws and assisting in tax preparation and filing for individuals and businesses.
- 4. Software Use: Utilizing accounting software like QuickBooks, Tally, or Excel to manage and analyze financial data.
Education
MBA - Human Resources Management
University of Delhi
New Delhi, India04.2026
B.Com - Commerce
School of open learning (DU)
Delhi01.2020
12th - English
CBSE
New Delhi, India01.2017
10th - English
CBSE
New Delhi, India01.2015
Skills
Talent acquisition
Recruiting and sourcing
Candidate screening
Sourcing candidates
Interview Coordination
Candidate Engagement
Employee relations
Talent Management
Time Management
Communication Skills
Written Communication
Presentation Skills
Active Listening
Leadership
Accomplishments
Received the award for "CHAMP OF THE MONTH" for the month of September 2023.
Interests
Music, Singing
Timeline
HR Recruiter
Ambition Advisor
09.2025 - 04.2026
Assistance Coordinator
Allianz Partners
06.2023 - 11.2023
Customer Service Representative
Wipro
02.2022 - 03.2023
Trainee
Rajender Kumar Sharma & Co.
12.2020 - 02.2022
B.Com - Commerce
School of open learning (DU)
MBA - Human Resources Management
University of Delhi
12th - English
CBSE
10th - English
CBSE