ASHICK A
Chennai
Summary
Highly experienced Site Reliability Engineer with a proven track record of delivering reliable and secure systems for engineering organizations. Skilled in developing, monitoring, and optimizing systems for maximum uptime and performance. Possess 15 years of experience in IT Infrastructure Administration and Operations, with 9 years specifically in DevOps, Cloud and SRE Operations. Demonstrated expertise in team handling, ensuring smooth collaboration and efficient project delivery.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Resiliency Operations Engineer
Genesys Telecom Labs
01.2021 - Current
- Owned the cloud operational availability, security, scalability, efficiency, and monitoring of the Genesys Engage platform in a cloud environment
- Developed and implemented a system capacity management strategy to ensure optimal resource utilization
- Automated the deployment and configuration of clusters, resulting in a 30% reduction in time-to-deployment by using Terraform and CloudFormation
- Established a backup and recovery strategy that minimized downtime in the event of system outages or disasters
- Managed the development and deployment of Kubernetes-based microservice applications in both AWS and Azure cloud
- Provisioned and managed SaaS applications on AWS/Azure, GCP cloud platforms based on customer requirements
- Developed and implemented a monitoring system that proactively identified and resolved potential issues before they impacted customers
- Led incident response and troubleshooting efforts, ensuring timely resolution of critical incidents and minimizing downtime.
Assistant Manager-DevOps
Netmeds MarketPlace Ltd
11.2015 - 12.2020
- Designed and implemented a secure, multi-zone hybrid cloud infrastructure, allowing for seamless integration between on-premise and cloud-based resources
- Managed infrastructure on AWS, including EC2, S3, RDS, and VPC, ensuring high availability, scalability, and security
- Automated infrastructure provisioning and configuration using Terraform and Ansible, reducing deployment time by 50% and improving infrastructure consistency
- Built a version control system that enabled the team to track changes to cloud infrastructure and quickly rollback undesirable changes
- Deployed and managed servers and services on multiple cloud platforms, reducing infrastructure costs by 40%
- Developed and implemented a monitoring system that proactively identified and resolved potential issues before they impacted customers
- Developed and implemented a system capacity management strategy to ensure optimal resource utilization
- Developed a disaster recovery plan that ensured business continuity in the event of a system outage
- Improved the scalability of applications by leveraging the cloud elasticity capabilities.
Team Lead - IT
HCL Services Ltd
06.2014 - 06.2015
- Managed and supervised a team of 5 Engineers, ensuring the high availability of IT Operations for Deloitte and ITC Clients
- Developed and maintained a secure IT infrastructure to protect data and ensure business continuity
- Collaborated with internal teams to ensure IT infrastructure meets business requirements
- Conducted security audits to identify and address vulnerabilities in IT systems and infrastructure, resulting in improved system security.
IT Administrator - Windows
CMD Limited
06.2010 - 06.2014
- Troubleshoot and resolved network, system, and application issues promptly
- Developed and implemented server patching and maintenance processes that reduced system vulnerabilities
- Monitored and analyzed system logs to detect and address security threats
- Configured, monitored, and maintained network security to protect against unauthorized access, malware, and other threats
- Created and managed the users and access control through Active Directory
- Configured and Managed user email accounts through the Lotus Notes email client.
Junior System Administrator
TousLes Media Soft Pvt Ltd
08.2009 - 05.2010
- Worked as a Field Maintenance Support (FMS) IT Engineer.
Network Engineer
CBT Infotech Pvt Ltd
05.2008 - 07.2009
- Provided onsite IT and Network Infrastructure support and administration for Big Cinemas Client (Currently known as Reliance Media Works Pvt ltd).
Hardware And Service Engineer
ACT Automation
05.2007 - 05.2008
- Worked as a Field IT support engineer.
Education
Bachelor of Computer Applications -
University of Madras
05.2010
Diploma in Information Technology -
Kamaraj Polytechnic College
04.2007
Skills
- Cloud Platforms: AWS, Azure, Google Cloud Platform
- DevOps Tools: Jenkins, GitLab CI/CD, Ansible, Terraform
- Containerization: Docker, Kubernetes
- Monitoring & Logging: Prometheus, Grafana, ELK Stack
- Programming Languages: Python, Bash
- Operating Systems: Linux, Windows
- Collaboration Tools: Jira, Confluence, Slack
Certification
- AWS Certified Solutions Architect - Associate
- Certified Kubernetes Administrator (CKA)
- Microsoft Certified Azure Administrator
- Microsoft Certified IT professional
- Google Cloud Certified Associate Cloud Engineer
Timeline
Resiliency Operations Engineer
Genesys Telecom Labs
01.2021 - Current
Assistant Manager-DevOps
Netmeds MarketPlace Ltd
11.2015 - 12.2020
Team Lead - IT
HCL Services Ltd
06.2014 - 06.2015
IT Administrator - Windows
CMD Limited
06.2010 - 06.2014
Junior System Administrator
TousLes Media Soft Pvt Ltd
08.2009 - 05.2010
Network Engineer
CBT Infotech Pvt Ltd
05.2008 - 07.2009
Hardware And Service Engineer
ACT Automation
05.2007 - 05.2008
Bachelor of Computer Applications -
University of Madras
Diploma in Information Technology -
Kamaraj Polytechnic College
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