ASHIK
Bangalore
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership,and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Manager Online Operations
Orient exchange financial service (P) LTD Bangalore
Bangalore
10.2023 - Current
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
Treasury Analyst
Orient exchange & finacial services (P) LTD Bangalore
Bangalore
05.2023 - 10.2023
- Monitored daily liquidity positions and worked with other departments to ensure sufficient funding was available for operations.
- Coordinated daily wire transfers between banks as well as international currency conversions when necessary.
- Managed relationships with external banking partners to ensure compliance with applicable laws and regulations.
- Prepared monthly and quarterly financial reports and presented to professionals.
Customer Relations Executive
Orient exchange financial service (P) LTD Bangalore
Bangalore
05.2022 - 06.2023
- Maintained accurate records of customer interactions and transactions.
- Built strong relationships with customers by responding promptly to their inquiries.
- Monitored competitor activities to stay ahead of industry trends.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
Customer Service Executive
Cogent E-services
Mangalore
09.2019 - 10.2020
- Ensured that all customer queries were handled quickly and professionally.
- Provided prompt and courteous service to customers via phone, email, and chat.
Education
BBA - Management
Meridian College Ullal,Mangalore
Mangalore01-2019
Skills
- Customer service
- Team leadership
- Project management
- Financial reporting
- Process improvement
- Regulatory compliance
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Beginner (A1)
A1
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager Online Operations
Orient exchange financial service (P) LTD Bangalore
10.2023 - Current
Treasury Analyst
Orient exchange & finacial services (P) LTD Bangalore
05.2023 - 10.2023
Customer Relations Executive
Orient exchange financial service (P) LTD Bangalore
05.2022 - 06.2023
Customer Service Executive
Cogent E-services
09.2019 - 10.2020
BBA - Management
Meridian College Ullal,Mangalore
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