ASHIK ALI
RETAIL SALES MANAGER
CHENNAI
Summary
Experienced Retail Sales Manager at JC Surplus overseeing operations at four branches. Leads sales team, implements sales strategies, and manages visual merchandising for optimal customer experience and revenue. Coordinates with suppliers for stock replenishment, optimizes inventory flow, trains staff, and resolves customer issues. Achieves sales growth through promotional planning and team leadership. Enhancing skills through data analytics training in Power BI, SQL, and Tableau.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Retail Sales Manager
JC Surplus
Chennai
03.2021 - Current
- Supervised and trained a team of sales staff to maintain high levels of customer service, product knowledge, and store presentation aligned with brand values.
- Planned and executed sales strategies and promotional campaigns tailored for seasonal and festive periods to boost in-store footfall and maximize revenue.
- Monitored inventory levels and stock rotation to ensure product availability and freshness across all branches, coordinating with suppliers and warehouse teams for timely replenishment.
- Handled customer escalations and resolved complaints efficiently, improving customer satisfaction and maintaining a loyal client base.
- Scheduled staff rosters and delegated responsibilities across departments, optimizing workforce productivity and ensuring adequate coverage during peak hours.
- Prepared monthly sales reports and performance reviews for senior management, identifying areas for growth and potential cost savings.
Client Partner Chennai
Access Healthcare
Chennai
12.2019 - 01.2021
- Conducted outbound calls to efficiently investigate and resolve overpayments on healthcare claims, ensuring adherence to payer and provider policies.
- Processed and reviewed overpayment cases in EPIC/RCM systems, accurately identifying root causes such as duplicate payments, incorrect reimbursements, or coordination of benefits.
- Actively participated in daily huddles and performance reviews, contributing to department KPIs and suggesting improvements in process efficiency and payment accuracy.
- Supported team efforts in identifying repetitive overpayment trends and reported findings to supervisors, aiding in the reduction of recurring payment errors.
Sales Executive
Oubari Gulf
07.2017 - 07.2019
- Promoted and sold a wide range of industrial garment machinery to textile and apparel manufacturers across the region, including sewing, overlock, screen printing, embroidery, and finishing equipment.
- Directly liaised with globally recognized machinery manufacturers and suppliers including JACK (China), Vi.Be.Mac (Italy), M&R (USA), Siruba (Taiwan), and Groz-Beckert (Germany) to source, negotiate, and finalize equipment deals tailored to client requirements.
- Built and maintained long-term relationships with key B2B clients across garment export houses, tailoring units, and large-scale manufacturing plants.
- Collaborated with logistics and procurement teams to ensure timely delivery and installation of machinery, managing end-to-end sales lifecycle.
- Attended international and regional trade shows, exhibitions, and technical workshops to stay current on machinery innovations and market trends.
- Built trusted relationships with international suppliers and customers, improving sourcing terms and repeat business ratios.
Education
MBA - Finance & Marketing
MEASI Institute of Management
Chennai,India 06.2015 - 06.2017
B.Com - Commerce & Accounts
DG Vaishnav College
Chennai,India 05.2012 - 05.2015
Masters of Data Analytics - DATA ANALYTICS
Fita Academy
Chennai, India 04.2001 -
Skills
- Technical Skills: SQL Power BI Tableau Advanced Excel
- Multi-store operations Management
- Sales Strategy & Revenue Optimization
- Team Leadership & Staff Development
- Inventory and Visual Merchandising Expertise
- Customer Relationship Management (CRM) & Service Excellence
- Management: Client Relationship Management
- Team Collaboration & Stakeholder Communication
- Profit Margin Optimization
Timeline
Retail Sales Manager
JC Surplus
03.2021 - Current
Client Partner Chennai
Access Healthcare
12.2019 - 01.2021
Sales Executive
Oubari Gulf
07.2017 - 07.2019
MBA - Finance & Marketing
MEASI Institute of Management
06.2015 - 06.2017
B.Com - Commerce & Accounts
DG Vaishnav College
05.2012 - 05.2015
Masters of Data Analytics - DATA ANALYTICS
Fita Academy
04.2001 -
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