Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Ashik A R

Chennai

Summary

Skilled Developer having extensive experience in

Development, Administration, Implementation and

Support of Salesforce CRM based on Apex language and leveraging Lightning Web Components (LWC), Apex Classes, Triggers, Integration Proven multitasker, independent worker, and team player.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tech Specialist - CRM

AT&T Inc.
04.2022 - Current
  • Worked on event based integration involving websocket to establish real time events that delivered Push notification to users mobile for authentication. The AT&T customer connect platform has empowered Call center Agents to effectively assist wireless customers. This process includes the ability for agents to authenticate and authorize customers directly from Salesforce, which streamlines agent experience.
  • Worked on complex multi-step wizard pages built on LWC that used REDUX state management (LWC-REDUX binder) for storing reusable information and navigating to different pages.
  • Worked on Barcode scan functionality that was used to scan IDs(Driving license) of users. This was used to authenticate customers identity when they walked in to retail store for any assistance.
  • Worked on ingenico payment peripheral device integration for salesforce iPad devices. This integration was used to scan card details from customers credit/debit card and was used to make payments. This integration was achieved using a Helper app to enable smooth integration between Salesforce and the ingenico card reader physical device.

Senior Software Engineer - Salesforce Admin/Dev

Lister technologies
03.2020 - 04.2022
  • Expertise in Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Validation Rules, Approval processes, Reports and Dashboards and Sales Cloud
  • Proficient Working Knowledge in Lightning web components (Aura and LWC)Components and web development language - JavaScript
  • Experience in using Data Loader for insert, update and bulk import/export of data from Salesforce.com Objects. Also, End to End Deployment activities handled between Sandboxes & Production using Copado & Flosum
  • Experience in writing Apex test classes with assertions to validate the performance of apex based codes
  • Experience with Agile Methodology using GIT and Collaborate with stakeholders on understanding Business requirements and provide efficient solutions
  • Developed and Implemented Apex classes (Asynchronous & Synchronous), Apex Triggers, Apex Test Classes, Apex Customizations, Visual Force pages, Visualforce and Lightning components and SOQL/SOSL queries
  • Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields

Application Software Engineer

Accenture Solutions Pvt. Limited
05.2018 - 10.2019
  • Worked on project-based directives for client CRM environments using Siebel workflow and Scripting skills
  • Create and manage complex workflow rules, data validation,& data model configuration( custom objects, fields, record types) and triggers in Salesforce CRM
  • Performed troubleshooting of client CRM issues and maintained documentation of all reported issues
  • Secondary level experience in working on web services and giving solutions REST integration
  • Experience in implementing Security Controls at object,field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy

Education

Bachelor of technology - Aerospace Engineering

Karunya Institute of Technology And Sciences
India

Skills

  • Apex ( Classes/Triggers, Data Loader) , JavaScript, HTML5, CSS3, Python, Java, SOQL, SOSL, Agile, Debugging
  • VS Code, Siebel, Developer Console, SQL Server, Data Loader, ANT Migration Tool, Bit bucket, Git, WorkBench, VisualForce
  • Salesforce Sales Cloud,Batch Apex, Aura, Salesforce Lightening
  • Critical thinking, Complex problem-solving, Strong Interpersonal and communication skills, Time management

Websites

Certification

Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Javascript Developer I

Accomplishments

  • Have earned 72 Trailhead Badges in Salesforce TrailBlazer with 79,200 Points
  • Ranked as Expeditioner In Salesforce trailhead
  • youDeserve Award from ATT for designing and developing MASS features, and modifying code as per MuleSoft requirements and collaborating with with the testing
    teams – IST, UEx, E2E and also supported the Sales teams to resolve the issues quickly.
  • Connection Award from ATT for High Quality Salesforce Development
  • High Five Award Recognized for High Performance for delivery from Lister technologies
  • Zenith Rising Star Award Recognized for High performance for delivery and for being Critical Support from Accenture Solutions

Timeline

Tech Specialist - CRM

AT&T Inc.
04.2022 - Current

Senior Software Engineer - Salesforce Admin/Dev

Lister technologies
03.2020 - 04.2022

Application Software Engineer

Accenture Solutions Pvt. Limited
05.2018 - 10.2019

Bachelor of technology - Aerospace Engineering

Karunya Institute of Technology And Sciences

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Ashik A R