ASHIK KUNJALI
Kochi
Summary
Cloud Engineer specializing in AWS services and Terraform scripting. Proven track record of enhancing performance and improving customer satisfaction through effective incident management and technical troubleshooting. Successfully migrated on-premise resources to AWS, demonstrating strong analytical skills and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Cloud Infrastructure Engineer
Photon Interactive PVT
Trivandrum
07.2023 - Current
- Worked as a Cloud Engineer in the AWS infrastructure development and maintenance team, where we had to develop clients' web applications and migrate on-premise resources to AWS.
- I have substantial experience in building new AWS stacks and environments using Terraform.
- I had created a handful of environments incorporating AWS services like EC2, ELB, ASG, S3, RDS, CloudWatch, IAM, Lambda, SQS, and SNS services.
- Monitoring and troubleshooting of production and non-production infrastructure components.
- Provided support to troubleshoot and resolve infrastructure-related issues.
- I have experience with databases such as MySQL, DynamoDB, and also have experience in Linux administration.
- Engaged with customers to better understand their needs and deliver excellent service.
Senior Support Engineer
Tata Consultancy Services
Kochi
11.2018 - 07.2022
- Worked as an IT Support Engineer with four years of experience in application support, maintenance, testing and incident management.
- Responsible for performing configuration changes in the application sites.
- Follow-ups with customer recommendations, updates, and action plans.
- Perform unit testing for the changes done in production, and nonproduction environments.
- Led RCA initiatives for complaints, requests, and inquiries to prevent recurrence and improve overall customer experience.
- Managed SLA-based production support without a single breach.
Education
BCA -
Ilahia College of Arts and Science
Muvattupuzha05.2018
HSS -
St.Augustine's HSS
Thodupuzha05.2015
Skills
- AWS services
- Linux administration
- Terraform scripting
- Database management
- Monitoring tools
- Incident management
- Performance optimization
- Technical troubleshooting
- Network security
- Analytical thinking
Accomplishments
Achieved the Special Initiative Award and on-the-spot awards from the TCS team for various activities and performances.
Languages
- Malayalam, Native
- English, Proficient
- Hindi, Proficient
Timeline
Cloud Infrastructure Engineer
Photon Interactive PVT
07.2023 - Current
Senior Support Engineer
Tata Consultancy Services
11.2018 - 07.2022
BCA -
Ilahia College of Arts and Science
HSS -
St.Augustine's HSS
Similar Profiles
Dinesh Kumar BDinesh Kumar B
Delivery Lead at Photon Interactive Pvt. Ltd.Delivery Lead at Photon Interactive Pvt. Ltd.
Yesuraj JYesuraj J
Senior Software Engineer at Photon Interactive Pvt LtdSenior Software Engineer at Photon Interactive Pvt Ltd
Aditya TijareAditya Tijare
Senior Software Engineer at Photon interactive pvt ltdSenior Software Engineer at Photon interactive pvt ltd