Ashik Paul
Bangalore
Summary
Dynamic Operations Manager with a proven track record at Big Cup, enhancing customer satisfaction and team productivity by 20%. Expert in coffee brewing & latte art and excelling in guest relations & engagement. Skilled in leading teams to achieve excellence, evidenced by an 85% trainee employment success rate at Brew Masters Academy.
Overview
4
4
years of professional experience
Work History
Operations Manager
Big Cup
Bangalore
2023.11 - 2025.01
• Oversaw daily operations, ensuring smooth workflows across all departments.
• Implemented efficient systems to enhance customer satisfaction and team productivity.
• Trained staff on service standards, upselling strategies, and product knowledge.
• Collaborated with stakeholders to develop seasonal menus, and promotional campaigns.
• Achieved a 20% increase in customer retention through innovative engagement strategies.
Barista Trainer
Brew Masters Academy
Bangalore
2022.01 - 2023.10
• Conducted hands-on training for aspiring baristas in coffee brewing, latte art, and customer interaction.
• Designed comprehensive training modules tailored to industry standards.
• Supervised and evaluated trainee progress, ensuring high skill retention rates.
• Boosted trainee employment success rate in leading coffee chains by 85%.
Store Manager
Chai Point ( Mountain Food Trails)
Bangalore
2021.12 - 2023.01
- Store Management
- Inventory Management
- Staffing
- Guest Relations
- Customer Service
- Reports
Lead Barista
Slay Coffee
Bangalore
2021.03 - 2021.12
• Delivered top-tier coffee brewing services, maintaining consistent quality standards.
• Enhanced guest relations by creating a welcoming and personalized experience.
• Increased sales by implementing upselling and cross-selling techniques.
• Assisted the team in managing peak-hour operations efficiently.
Education
Diploma in Hospitality Management Engineering - Hospitality Administration And Management
Presidency College of Hotel Management
Bangalore2017-06
Skills
Operations Management
Coffee Brewing & Latte Art
Guest Relations & Engagement
Team Training & Development
Upselling & Cross-Selling Strategies
Hospitality Management
Timeline
Operations Manager
Big Cup
2023.11 - 2025.01
Barista Trainer
Brew Masters Academy
2022.01 - 2023.10
Store Manager
Chai Point ( Mountain Food Trails)
2021.12 - 2023.01
Lead Barista
Slay Coffee
2021.03 - 2021.12
Diploma in Hospitality Management Engineering - Hospitality Administration And Management
Presidency College of Hotel Management