Ashik Paul

• Oversaw daily operations, ensuring smooth workflows across all departments.

• Implemented efficient systems to enhance customer satisfaction and team productivity.

• Trained staff on service standards, upselling strategies, and product knowledge.

• Collaborated with stakeholders to develop seasonal menus, and promotional campaigns.

• Achieved a 20% increase in customer retention through innovative engagement strategies.

• Conducted hands-on training for aspiring baristas in coffee brewing, latte art, and customer interaction.

• Designed comprehensive training modules tailored to industry standards.

• Supervised and evaluated trainee progress, ensuring high skill retention rates.

• Boosted trainee employment success rate in leading coffee chains by 85%.

• Store Management
• Inventory Management
• Staffing
• Guest Relations
• Customer Service
• Reports

• Delivered top-tier coffee brewing services, maintaining consistent quality standards.

• Enhanced guest relations by creating a welcoming and personalized experience.

• Increased sales by implementing upselling and cross-selling techniques.

• Assisted the team in managing peak-hour operations efficiently.