Ashik Rai
Hotel Management
Alipuarduar (West Bengal)
Overview
1
1
Language
2027
2027
years of professional experience
Work History
F & B Captain Cum Cashier
At Sky Beach Restaurant In Verkala(Kerala)
Front Office Cum House Keeping Manager
At Hotel Maison De Zen In Ooty(TN)
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
At Hotel C7 Munnar (Kerala)
10.2024 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Assistant Manager
At The Mandala Resort In Goa(Mandrem)
10.2012 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily operations to maintain store cleanliness and organization.
Steward
At Goa In Different Beaches, Like Arambol, Benulim, Palolem, Agonda
10.2004 - 02.2012
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Housekeeping Supervisor
Fortiest Heart Institute Hospital At Mohali(PB)
10.2003 - 03.2004
Housekeeping Supervisor
Hotel Monarch Sector 35 Chandigarh
06.1999 - 02.2002
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
High School Diploma -
Kalchini Hindi Higher Secondary School
Kalchini, Alipurduar(WB) 06-1999
Skills
Had a Paragliding pilot & expert fly on solo, Tendom at Solong valley tourism point in Manali (HP)
Timeline
Front Office Cum House Keeping Manager
At Hotel Maison De Zen In Ooty(TN)
05.2025 - Current
Front Desk Receptionist
At Hotel C7 Munnar (Kerala)
10.2024 - 04.2025
Assistant Manager
At The Mandala Resort In Goa(Mandrem)
10.2012 - 03.2013
Steward
At Goa In Different Beaches, Like Arambol, Benulim, Palolem, Agonda
10.2004 - 02.2012
Housekeeping Supervisor
Fortiest Heart Institute Hospital At Mohali(PB)
10.2003 - 03.2004
Housekeeping Supervisor
Hotel Monarch Sector 35 Chandigarh
06.1999 - 02.2002
F & B Captain Cum Cashier
At Sky Beach Restaurant In Verkala(Kerala)
High School Diploma -
Kalchini Hindi Higher Secondary School