Ashik Reddy

· Focused on enhancing the Order to Cash flow cycle.

· Gained hands-on experience with ORACLE R12 application, specifically in validation processing and order booking.

· Managing the OM2PA process for both Healthcare and Enterprise products., which involves understanding the details of contracts and agreements, Statements of Work (SOW), budgeting, and funding. Additionally, I'm responsible for creating deliverables and milestones that align with the agreements.

· I was involved in transitioning the Project Billing process from onshore, with a focus on the Billing/Invoicing aspects of projects.

· Extensively utilized and worked in Salesforce.

· Worked collaboratively with other departments to ensure logistics are well-integrated with business systems like sales, accounting, or shipping.

· Having knowledge of Credit and Rebills for orders needing adjustments according to requirements Support SOX Audits.

· Managed customer relationships effectively by promptly addressing inquiries, complaints, and feedback.

· Compiled monthly reports detailing financial performance, sales forecasts.

· Identified and suggested improvements in operational processes and procedures within the team.

· Conducted training sessions for new recruits. - Kept all transaction records related to SME activities.

· Determined key performance indicators and helped team members refine procedures for better results.

· Aided in the creation and refinement of standard operating procedures for Enterprise, Healthcare orders, Billing, and Project orders.

· Ensured a positive working environment with colleagues and management.

· Highlighted areas for improvement, focusing decision-makers on necessary adjustments.

· Demonstrated excellent telephone etiquette, managing difficult calls effectively. - Oversaw quality control to spot inconsistencies and malfunctions.

· I've been focused on creating new customer profiles and updating existing customer master data according to business needs.

· I've also been proactive in ticket allocation, consistently meeting SLA requirements.

· Additionally, I've been responsible for sending timely reports to the Service Delivery Management, creating online access for new users, and managing subscription renewals for current customers.

· My proactive engagement with the sales team and customers has been crucial in resolving access issues to Sweet and Maxwell products.

· I've prepared month-end closing entries to ensure detailed reporting, record keeping and managed the internal inbox by assigning queries and responding within our strict internal SLAs.

· I have contributed to the official collaboration and transition from Micros to Oracle systems.

· Gaining hands-on experience with the ORACLE R12 application, including validation processing and order booking.

· I've ensured targets are met by adhering to process guidelines and have standardized the legacy order process, bringing operational stability.

· I've shown ownership and personal interest in all required activities and have been responsible for publishing daily backlog reports.

· My role involves coordinating with various teams within the Quote to Order process, such as quoting, accounts receivable, accounts payable, deal management, CMRB, and post-booking services.

· I participate in weekly internal and external stakeholder calls, ensuring quality and productivity meet the KPIs. I've ensured detailed email communication and followed up with stakeholders for transactional information.

· Ensuring all activities are completed within agreed timelines.