Ashik Sivanandam
Bangalore
Summary
Dynamic operations manager with a proven track record at Hitchki Resto Bar, excelling in staff training and performance evaluation. Achieved operational efficiency through strategic policy implementation and effective team leadership. Recognized for enhancing customer service and driving revenue growth while maintaining strict payroll administration and inventory control.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hitchki Resto Bar
BANGALORE
07.2023 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented policies and protocols to ensure sustainable restaurant operations.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed orders for new stock as needed.
- Oversaw payroll preparation and administration for staff.
- Mitigated business risks by working closely with staff members and assessing performance.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Motivated and led team members to work together to achieve targets.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
Operations Manager
Hitchki Resto Bar
08.2022 - 07.2023
- Coordinate daily Front of the House and Back of the House restaurant operations
- Responding efficiently and accurately to restaurant customer complaints.
- New hiring, training, supervising shifts, and staff appraisal.
- R&M report making, Inventory Management
- Regularly review product quality and research new vendors
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Implement policies and protocols that will maintain future restaurant operations
- Track individual performance of team members and implement development programs
- Developing Marketing plans and implementing them
Operations Manager
Andal Foods Pvt ltd
BANGALORE
03.2020 - 11.2020
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Operation Manager
Azure Hospitality pvt ltd
BANGALORE
12.2015 - 02.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed the hiring process for new staff members including interviewing potential candidates and making final selection decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned delivery routing, team workflows, and promotional initiatives.
- Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
Assistant Manager
EM Plast Pvt Ltd
01.2010 - 11.2015
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Bachelor of Science - Hotel Management
Nehru College of Arts And Science
Tamilnadu05-2008
Higher Secondary (+2) -
T.V Sekharan Memorial Matriculation School
Coimbatore03-2004
S.S.L.C -
T.V Sekharan Memorial Matriculation School
Coimbatore05-2002
Skills
- Staff training
- Payroll administration
- Performance evaluation
- Operational efficiency
- Customer service
- Team leadership
- Manage operations
Personal Information
- Date of Birth: 07/17/84
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
- Malayalam
- Tamil
Disclaimer
I hereby declare the above information is true to the best of my knowledge. I would truly prove myself and would sincerely serve my best for the growth of the organisation.
Achievements And Recognitions
- Have travelled to other Chennai, Mumbai as NSO to train new teams.
- One among the top ten for the Appraisal.
- Received several customer appreciations
- Have built good bond with customers and become first point of contact.
- Became Quality person in complete process.
- One of the top performers in the recent Appraisal.
- Have received many awards of Excellence for the Brand.
- Got promoted to next level in short period of time
Roles And Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Responding efficiently and accurately to restaurant customer complaints
- New Hiring & training, supervising shift, staff appraisal
- R&M report making, Inventory Management
- Regularly review product quality and research new vendors
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Implement policies and protocols that will maintain future restaurant operations
- Track individual performance of team members and implement development programs
- Developing Marketing plans and implementing them
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Assistant General Manager
Hitchki Resto Bar
07.2023 - Current
Operations Manager
Hitchki Resto Bar
08.2022 - 07.2023
Operations Manager
Andal Foods Pvt ltd
03.2020 - 11.2020
Operation Manager
Azure Hospitality pvt ltd
12.2015 - 02.2020
Assistant Manager
EM Plast Pvt Ltd
01.2010 - 11.2015
Bachelor of Science - Hotel Management
Nehru College of Arts And Science
Higher Secondary (+2) -
T.V Sekharan Memorial Matriculation School
S.S.L.C -
T.V Sekharan Memorial Matriculation School
Similar Profiles
Aditya Ratnadeep MungekarAditya Ratnadeep Mungekar
Sous Chef at Vu Resto & BarSous Chef at Vu Resto & Bar
Marlene Ll De GuzmanMarlene Ll De Guzman
Customer Service at Venom Music Bar & Resto PTE LTDCustomer Service at Venom Music Bar & Resto PTE LTD
Sattaiahnarayan TankariSattaiahnarayan Tankari
Executive Chef at Rigan Resto Bar & RestaurantExecutive Chef at Rigan Resto Bar & Restaurant
C. RathiC. Rathi
Business Development Manager at HTC Global ServicesBusiness Development Manager at HTC Global Services
Sunil Kumar SSunil Kumar S
Associate Director SAP Basis at GSKAssociate Director SAP Basis at GSK