ASHIKA R
Bengaluru,KA
Summary
At Dell Technologies, a seasoned Senior Specialist in Customer Service, I spearheaded quality-driven strategies, enhancing operations to meet ambitious goals. Expert in Data Analysis and Analytical Problem Solving, I led projects to successful completion, achieving targets through innovative solutions and ensuring client satisfaction. My approach consistently resulted in improved efficiency and effectiveness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR SPECIALIST CUSTOMER SERVICE
Dell Technologies
Bengaluru
09.2018 - 10.2023
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Education
Bachelor of Science - ELECTRONIC AND COMMUNICATION
SRI VENKATESHWARA COLLEGE OF ENGINEERING
Bengaluru, IndiaSkills
- Data Analysis
- Data Visualization and Presentations
- Python Programming
- Excel Functions
- SQL
- Tableau
- Analytical Problem Solving
- SQL Databases
- Statistical Analysis
- Data Cleaning
Certification
- [DATA ANALYSIS] Training - [Timeframe]
Timeline
SENIOR SPECIALIST CUSTOMER SERVICE
Dell Technologies
09.2018 - 10.2023
Bachelor of Science - ELECTRONIC AND COMMUNICATION
SRI VENKATESHWARA COLLEGE OF ENGINEERING