Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashika S

Deputy Manger - AFR
Bengaluru

Summary

Customer service management professional with an experience of 5 years in Supplychain & logistics and expert in operations management. Team player with exceptional listening and critical thinking skills. Strong leader and problem-solver dedicated to streamlining operations to support customer requirements.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Deputy Manager

DHL Global Forwarding
Bengaluru
10.2021 - Current
  • Manage overall operational activities through coordinating with ground level staffs & CHA and provide real time updates to customer.
  • Regular tracking of shipments and provide real time updates to customer.
  • Maintain multiple reports as per customer requirement.
  • Monitor monthly invoice submission & support on SOA reconciliation to ensure on time paybacks
  • Conduct periodical review of SOP and ensure processes are aligned between all stakeholders.
  • Participate in Quarterly Business Review meetings with customer and ensure customer feedback and requirements are incorporated in business.
  • Coordinate & support on implementing projects that provides innovative customer solutions.
  • Maintained positive customer relations by addressing customer complaints head-on and implementing successful corrective actions.
  • Conduct monthly performance reviews internally and other divisions of DPDHL involved in business to increase efficiency by streamlining overall operations.
  • Participate in customer visits and weekly review meetings.
  • Coordinate on timely closure of SDR claims from customer.

Customer Service Assistant

DGF Global Forwarding
Bengaluru
01.2020 - 10.2021


  • Initiated project on optimizing the complex manual reports to customer and succeeded in eradicating the complexity and reducing the number of reports through negotiation & understanding customer requirements.
  • Manage regular invoice submission and resolve invoice disputes raised by customer.
  • Coordinate on day to day operational activities and share live updates to customer.
  • Investigated and resolved operational gaps through coordinating with all stakeholders
  • Facilitated inter-departmental communication to effectively provide customer support.


Management Trainee

DHL Global Forwarding
Mumbai
06.2019 - 12.2020


  • Gained knowledge on forwarding industry and various products offered by the company.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted in various day to day activities to gain inter departmental knowledge.
  • Discovered gaps in existing processes and suggested various methods to resolution.



Education

MBA - Operations Management & Marketing

Cochin University of Science & Technology
Kerala, India
06.2017 - 05.2019

Bachelor of Engineering Technology - Electrical & Electronics Engineering

CMS College of Engineering & Technology
Tamil Nadu, India
03.2013 - 05.2017

Skills

CRM

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Accomplishments

  • Certified Go Green Specialist Trainer
  • CW1 Super User
  • NPA 2nd Caller

Timeline

Deputy Manager

DHL Global Forwarding
10.2021 - Current

Customer Service Assistant

DGF Global Forwarding
01.2020 - 10.2021

Management Trainee

DHL Global Forwarding
06.2019 - 12.2020

MBA - Operations Management & Marketing

Cochin University of Science & Technology
06.2017 - 05.2019

Bachelor of Engineering Technology - Electrical & Electronics Engineering

CMS College of Engineering & Technology
03.2013 - 05.2017

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Ashika SDeputy Manger - AFR