ASHIK H
KOLLAM
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
2
2
years of professional experience
Work History
Customer Sales Associate
RELIANCE RETAIL PRIVATE LIMITED
Kollam
05.2021 - 01.2023
- Excelling as a JioMart and Customer Associate at Reliance Retail Limited, effectively enhanced
customer satisfaction through personalized assistance and prompt issue resolution. Streamlined
operations and maximized sales by implementing strategic upselling techniques. Collaborated with
team members to optimize workflow efficiency, resulting in improved productivity and reduced
customer wait times. - Built customer loyalty by placing follow-up calls to customers reporting product issues.
- Worked closely with other departments within the organization to meet customer needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in staff training sessions related to sales techniques or customer service skills.
- Greeted customers in a friendly and professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Arts - Sociology
Fathima Matha College , Kerala University
Kollam, Kerala05-2014
Skills
- Cash Handling
- Store Opening and Closing
- Time Management
- Teamwork and Collaboration
- Relationship Building
- Retail Store Operations
- Product Knowledge
- Order Processing
- Proficiency in Microsoft Excel, Word, and PowerPoint
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Affiliations
- Traveling
- Drawing
- Event planning
- Disaster Relief
References
References available upon request.
Timeline
Customer Sales Associate
RELIANCE RETAIL PRIVATE LIMITED
05.2021 - 01.2023
Bachelor of Arts - Sociology
Fathima Matha College , Kerala University
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