Ashima Chhabra
Manager II, Operations
New Delhi
Summary
Industrious and enthusiastic Operations professional offering 4+ years of E-commerce industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillful coordination with shift crew to enhance performance and improve day-to-day processes with proactive Risk Management initiatives. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Manager, ACES Operations
Amazon
Sonipat
01.2022 - 09.2022
- Design and implement systems, metrics and programs that maximize compliance and continuous improvement.
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
- Work with program managers, business leaders and executive team to drive critical business initiatives.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects.
- Establish and continually improve the consistency, predictability, and efficiency of the organization’s project delivery capability by providing leadership in best practices.
- Support development and continuous Piloting of Process Improvements and ongoing Benchmarking Initiatives.
FC Dock Operations Manager
Amazon
Sonipat
04.2021 - 12.2021
- Participated in continuous improvement by generating Kaizens, engaging in problem-solving activities to support teamwork.
- Drove operational improvements in throughput which resulted in savings and improved profit margins.
- Coordinated Labor planning to track and validate volume forecasts , track customer shipment connections, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations.
Manager, Learning & Development
Amazon
Sonipat
09.2020 - 03.2021
- Reduced process bottlenecks by training and coaching new and existing employees on practices, procedures and performance strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Education
MBA - Marketing And Finance
Amity University
Noida, India 04.2015 - 04.2017
Bachelor of Commerce - Commerce
Shivaji College, Delhi University
New Delhi, India 04.2012 - 04.2015
Skills
Strategic Planning
undefinedTimeline
Manager, ACES Operations
Amazon
01.2022 - 09.2022
FC Dock Operations Manager
Amazon
04.2021 - 12.2021
Manager, Learning & Development
Amazon
09.2020 - 03.2021
MBA - Marketing And Finance
Amity University
04.2015 - 04.2017
Bachelor of Commerce - Commerce
Shivaji College, Delhi University
04.2012 - 04.2015
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