Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashima Sharma

Mohali,PB

Summary

Dynamic Training Officer with a proven track record at Teleperformance, adept at developing impactful training programs and fostering a culture of learning. Skilled in Excel analysis and effective communication, I excel in assessing training needs and enhancing employee performance, driving organizational success through innovative solutions and stakeholder collaboration.


Professional training expert with strong background in developing and implementing comprehensive training programs. Proven track record of enhancing employee knowledge and performance through targeted instructional strategies. Emphasizes team collaboration and adaptability to changing training requirements, ensuring effective learning outcomes.

Overview

5
5
years of professional experience

Work History

Training Officer

Teleperformance
08.2023 - Current
  • Assessing Training Needs (TNA): Identifying skill gaps and areas where training is needed through various methods like needs assessments, surveys, and performance reviews.
  • Developing Training Programs: Creating comprehensive training materials, including manuals, presentations, and online resources, aligned with organizational goals and employee needs.
  • Delivering Training: Conducting training sessions, workshops, and presentations, both in-person and virtually, using effective instructional techniques.
  • Evaluating Training Effectiveness: Measuring the impact of training programs on employee performance, knowledge retention, and overall organizational goals.
  • Managing Training Logistics: Coordinating training schedules, securing training venues, managing budgets, and ensuring all necessary resources are available.
  • Staying Updated: Keeping abreast of industry best practices, new technologies, and relevant regulations to ensure training programs remain current and effective.
  • Collaborating with Stakeholders: Working with managers, subject matter experts, and other relevant parties to ensure training programs are aligned with business needs and employee requirements.
  • Promoting a Positive Training Environment: Fostering a culture of learning and development within the organization, encouraging employee participation and engagement in training activities.

Sales Executive

Him Soft Solutions
01.2023 - 07.2023
  • Conducting market research to identify selling possibilities and evaluate customer needs.
  • Actively seeking out new sales opportunities though networking and social media.
  • Setting up meetings with potential clients and listening to their wishes and concerns.

Customer Care Executive

Teleperformance
01.2021 - 12.2022
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Education

Master of Arts - Sociology

Punjab University
Chandigarh, India
05-2022

Bachelor of Arts - Psychology, Sociology, And English Elective

Punjab University
Chandigarh, India
05-2019

High School Diploma -

St. Josephs Sr. Sec. School
Chandigarh, India
05-2016

Skills

  • Professional development
  • Effective presentation skills
  • Effective communication
  • Organizational proficiency
  • Strong skills in Excel analysis
  • Prioritization and scheduling
  • Skilled in Microsoft Office tools
  • Analytical problem-solving

Timeline

Training Officer

Teleperformance
08.2023 - Current

Sales Executive

Him Soft Solutions
01.2023 - 07.2023

Customer Care Executive

Teleperformance
01.2021 - 12.2022

Master of Arts - Sociology

Punjab University

Bachelor of Arts - Psychology, Sociology, And English Elective

Punjab University

High School Diploma -

St. Josephs Sr. Sec. School

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Ashima Sharma