Ashima Gogna
Gurgaon,Haryana
Summary
Versatile Business Head with exceptional business sense and in-depth understanding of operations, best practices and strategies. Offering 17 years of progressive experience in Financial Services. Experienced in setting, monitoring and managing strategic and tactical business plans focused on enabling sustained growth, improving operations and maximizing profits. Big-picture thinker with a good eye for overhauling processes and program operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head of Business Finance
Arthimpact Finserve
05.2023 - 06.2024
- Established an analytical and data-driven business finance function to enhance predictability and financial discipline
- Developed forecasting models to improve forecasting accuracy and drive informed decision-making
- Prepared monthly and quarterly financial reports and presentations for leadership team review
- Constructed a framework for the annual operating plan and conducted regular budget versus actual variance analysis, providing valuable insights and recommendations
- Collaborated with cross-functional teams to address any P&L issues and drive performance improvements
- Provided guidance to the team on data analysis for effective decision-making, uncovering critical business insights for strategic alignment
- Set and monitored annual budgets for departments and entire business
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures
- Established and managed monthly, quarterly and yearly sales plans.
- Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
- Conducted thorough market research to identify emerging trends in the industry that informed future business decisions.
Head of Operations And Risk
Fia Technology Services
05.2023 - 07.2023
- Developed processes to mitigate operational risks and improve business operations while managing incident
- Reduced operational costs through effective budget management and cost-saving strategies
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions
- Collaborated with executive leadership on strategic planning initiatives to drive business growth
- Developed comprehensive training programs for staff, enhancing team performance and skill sets
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation
- Improved overall productivity with the introduction of innovative process improvement initiatives.
Senior Manager-Operations & Finance
Novorise fintech Pvt Ltd
05.2021 - 05.2023
- Partnered with the PMs to drive innovation and constantly improve the user experience
- Managed and developed an expanding team to operate 24x7x365 financial support and payments system processes
- Partnered with Engineering to lead auth rate optimization opportunities
- Supported launches of new payment options and partner onboarding
- Managed and accrued for all partners and client incentives/rebates/bonuses as part of our global payments processing incentive programs Administration of all credit configurations while obtaining relevant approvals
- Collaborated with cross-functional teams to drive innovation and continuous improvement
- Ensured compliance with regulatory requirements and industry standards
- Developed and managed budgets, financial forecasts, and performance metrics to ensure financial sustainability
- Established and maintained relationships with key stakeholders, including clients, partners, and vendors
- Led and managed a team of professionals to ensure high performance and productivity
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Provided strong leadership to enhance team productivity and morale
- Managed senior-level personnel working in marketing and sales capacities
- Brainstormed and developed sales strategies to achieve short and long-term sales revenue objectives.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Project Manager
American Express
03.2019 - 04.2021
- Provided direction to Project Team on schedule and cost-related issues
- Enforced strict change management protocol to manage scope & schedule impacts
- Worked with Project Controls personnel to monitor, report, and document the progress of work and provide feedback on budget and schedule deviations
- Identified and designed business processes for automation
- Set, tested, and monitored automated workflows to ensure that business processes function at optimum efficiency without the risk of error
- Monitored and maintained automation post-implementation and resolved any potential issues to ensure smooth business operations
- Produced process documentation to outline mistakes and successes and refine processes going forward
- Ensured quality automation using Quality Assurance (QA) processes and preventing any potential bugs
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects.
Team Manager
AMERICAN EXPRESS
12.2015 - 03.2019
- Handled a Span of 120 Team member as an operation Lead
- Led and managed a team of employees, including setting goals and objectives, developing strategies, and assigning tasks
- Communicated with team members, providing feedback and support, and addressing any issues or concerns
- Monitored team performance and provided coaching and development opportunities to improve individual and team performance
- Managed budgets and resources, including setting project budgets and tracking expenses
- Oversaw the hiring and onboarding process for new team members
- Facilitated communication and collaboration within the team and with other departments or teams
- Identified new processes, determined gaps in existing processes
- Spearheaded design reviews & assisted with the allocation of functionality to specific system components
- Facilitated meetings to communicate team performance goals and results
- Developed performance measurement strategies, identifying areas for improvement.
Quality Management Manager
AMERICAN EXPRESS
03.2007 - 01.2015
- Improved internal audit by implementing new quality control processes, leading to a 20% reduction in defective products and a 15% increase in overall product quality
- Streamlined collection procedures, resulting in a 30% decrease in outstanding accounts receivable within 6 months
- Mentored and trained team members, enhancing overall productivity by 25% and reducing error rates by 18%
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization
- Managed and archived quality documentation and participated in internal and external quality audits
- Updated quality control standards, methods, and procedures to meet compliance requirements
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements
- Improved quality processes for increased efficiency and effectiveness.
Sales Analyst
Convergys
01.2005 - 02.2007
- Conducted in-depth sales data analysis to identify key trends and opportunities, resulting in a 15% increase in sales productivity
- Developed and implemented sales forecasting models that improved accuracy by 20%, leading to better inventory management and cost savings
- Collaborated with cross-functional teams to streamline sales processes, reducing order processing time by 25% and enhancing overall customer satisfaction
- Enhanced profitability with thorough sales trend evaluations and strategic recommendations
- Increased sales efficiency by streamlining data analysis and reporting processes
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Education
Bachelor of Arts - Fine Arts
Delhi University
Delhi01.2007
Skills
- Project Management
- Business Development
- Risk Management
- Strategic Planning
- Financial Planning
- Collection Management
- Profit & Loss Analysis
- Operational Excellence
- SAP FICO
- Financial Analysis
- Business Planning
- Operations Management
- Supplies inventory
Languages
English
Hindi
Personal Information
- Total Experience: 18 Years 0 Month
- Date of Birth: 09/10/85
- Gender: Female
- Marital Status: Married
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
- Certified SAP FICO Consultant
Timeline
Head of Business Finance
Arthimpact Finserve
05.2023 - 06.2024
Head of Operations And Risk
Fia Technology Services
05.2023 - 07.2023
Senior Manager-Operations & Finance
Novorise fintech Pvt Ltd
05.2021 - 05.2023
Project Manager
American Express
03.2019 - 04.2021
Team Manager
AMERICAN EXPRESS
12.2015 - 03.2019
Quality Management Manager
AMERICAN EXPRESS
03.2007 - 01.2015
Sales Analyst
Convergys
01.2005 - 02.2007
Bachelor of Arts - Fine Arts
Delhi University
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