Ashima Singh
Customer Service Representative
Ambala Cantt ,HR
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, excelling in conflict resolution and enhancing customer loyalty. Leveraging strong communication and problem-solving skills, I effectively managed high-pressure situations, ensuring customer satisfaction and fostering repeat business. Committed to delivering accurate information with attention to detail and a strong work ethic.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Amazon
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Business Administration - Commerce
Air Force School
Ambala Cantt 05.2021
Master Of Business Administration - Human Resources Development And Finance
Subharti University
Meerut , India 07.2024
Skills
Communication
Teamwork & Collaboration
Problem-Solving
Adaptability
Time Management
Leadership
Critical Thinking
Creativity
Attention to Detail
Work Ethics
Timeline
Customer Service Representative
Amazon
08.2022 - Current
Bachelor Of Business Administration - Commerce
Air Force School
Master Of Business Administration - Human Resources Development And Finance
Subharti University