ASHIMTA MAKHIJA
Executive Assistant & Marketing Associate
Khar West
Summary
Achievement-driven professional in Travel and Banking industry has enriched my knowledge and capability towards excellent interpersonal skills, Managerial skills and communication skills and I have on the job experience in Administration and Secretarial role as mentioned in the Job description. Preferred Location: Mumbai
Overview
27
27
years of professional experience
1
1
Language
Work History
Executive Assistant
Standard Chartered Bank
09.2017 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Manager Reporting to CFO
DCB Bank Pvt Ltd
07.2010 - 09.2013
- Manpower management by setting Key Performance indicators for each staff
- People management by understanding team strength and driving team to achieve high results
- Analytical approach of the compiled data to improve the staff performance
- Ensure forecast and trend analysis are in place to validate staff performance
- Counsel staff in need of improvement
- Ensure the team has a well-documented training plan and validate the same by randomly attending the training sessions
- Review client commercials and identify potential scope of improvement in business.
- Manage client expectations and improve service deliverables.
- Bookings for internal Corporate Travel for DCB Bank employees
Manager
Omni Trade and Transport Pvt Ltd
09.2007 - 06.2013
- 100% Service Level Agreement deliverance and quality parameters are signed off with periodic review.
- Proactive customer communication data through on time and accurate weekly, monthly and quarterly reports.
- Having a well-defined escalation matrix.
- Initiate quality improvement plan, which maintains and increases the current quality statistics with well-documented corrective and preventive action plans.
- Follow all practices and policies of the Business Continuity Plan and risk management policies initiated by OMNI
Team Manager
WNS Global Services Pvt. Ltd
08.1998 - 08.2007
- Ensure the team has a well-documented training plan and validate the same by randomly attending the training sessions
- Analytical approach of the compiled data to improve the staff performance
- To coach and develop staff in product knowledge and interpersonal skills
- Conduct sample checks on calls answered by the staff
- Analysis of data and disseminate feedback to the staff
- Analyse performance data and identify examples for improvement and efficiencies
- To train the team members through team meetings and informal sessions
- To implement and manage process change effectively
- Identify quality issues and feedback through appropriate channels
- To ensure the ISO compliance as required in maintaining the quality of the team
- To retain customers goodwill through effective assessment and appropriate action
- To effectively communicate with the customer to ensure customer satisfaction
- Reduce departmental overhead cost over last budget by ensuring that the team is well aware of conscious of costing.
- Chairing the monthly team meetings to review team performance.
- Initiate best practices and way forward.
- Drive efficiency in the team through effective desk utility and rostering patterns.
- Analytical approach of the compiled data to improve the staff performance.
- Ensure forecast and trend analysis are in place to validate staff performance.
- Counsel staff in need of improvement.
Education
Diploma - Travel & Tourism
IITC
Diploma - Business Management
Wellingkar College
Diploma - Entrepreneurship Management
Wellingkar College
B.Com. - Business Management
MMK College, Mumbai University
01.1998
Skills
- Travel Management
- Corporate Sales through Customer service
- Team Management
- Performance Management
Administrative support
Information confidentiality
Calendar management
Training
- Courses/Training during my tenure with WNS:
- Six Sigma Training in DMAIC for Green Belt Plus Certification.
- Certified BA Executive Club training for British Airways.
- Advance system Training from British Airways, New Castle.
- Amadeus CRS training from BA, WNS.
- BABS (British Airways Business System-CRS).
- ‘Courses on Team Dynamics, Presentation Skills and Time Management.
- “Interview Skills” course conducted by In-House Learning Academy team
- Total Employee Involvement Course in Management from SIES College of Management.
- Effective Personal Productivity Course on Leadership organized by LMI – Leadership Management International
- Assessment workshop for leadership and development
Timeline
Executive Assistant
Standard Chartered Bank
09.2017 - Current
Manager Reporting to CFO
DCB Bank Pvt Ltd
07.2010 - 09.2013
Manager
Omni Trade and Transport Pvt Ltd
09.2007 - 06.2013
Team Manager
WNS Global Services Pvt. Ltd
08.1998 - 08.2007
Diploma - Business Management
Wellingkar College
Diploma - Entrepreneurship Management
Wellingkar College
B.Com. - Business Management
MMK College, Mumbai University
Diploma - Travel & Tourism
IITC
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