ASHIN DAVID

Solution Architect : Presales (Digital Transformers )April ,2021 to Current

• Strategic Client Engagement: Lead client journeys in digital transformation (cloud, content management, AI/ML) for value creation, with a proven track record of exceeding goals (e.g., $6 million last year, aiming for $12 million this year)with a focus on designing holistic solutions for BPM automation in BFSI , Healthcare , NBFC and Airports.
• Collaborative Leadership: Partner with diverse teams (Sales, Professional Services, Partners) and navigate alliances to achieve client goals, fostering a collaborative ecosystem.
• Effective Communication: Prepare and deliver presentations to all client levels (technical, business, C-suite), demonstrating clear communication across diverse audiences.
• Client Relationship Builder: Build strong relationships through "Walking the Halls" and in-depth discovery sessions, leading successful client interactions and fostering strong alliances.
• Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
• Subject Matter Expertise: Become a trusted advisor by providing solutions, mentoring others, and collaborating with alliance partners, showcasing leadership through knowledge sharing.
• Business Acumen: Understand client needs, propose value-based solutions, manage RFPs/RFQs, and navigate co-development models with alliance partners, demonstrating strong business understanding.
• Pricing & SOW Expertise: Responsible for deal pricing and SOW creation, showcasing knowledge of business processes and strategies in both independent and co-development models.
• Market Trend Awareness: Work with strategic advisors to identify market trends, demonstrating business acumen and forward-thinking to leverage co-development opportunities.
• Technical Solution Architect with Alliance Expertise: Build POCs, design solutions using AI/ML and low-code platforms while collaborating with alliance partners, tackling technical challenges and integrating their offerings.
• Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
• Championed innovation by staying abreast of emerging technologies and incorporating relevant advancements into architectural designs
• Project Management & Influence: Proactively manage solution development across co-development models, influence product backlogs based on client and partner feedback, and navigate technical objections with clients and alliance partners.

Technical lead ( Cloud services , Content Service Platform and AI ML) Feb,2019 to April,2021

• Full-Stack Technical Leadership: Possess strong leadership skills, having led L2 and L3 support teams, mentored team members, and managed workloads.
• Cloud & Content Services Expertise: Demonstrate expertise in cloud environments (GCP and AWS), content service platforms (Insight CSP,Nuxeo,Zorroa, Alfresco, Envision), and AI/ML concepts.
• Solution Architect & Automation Champion: Excel at crafting POCs, demos, and automated solutions (CI/CD, containerization) to enhance the sales cycle and operational efficiency.
• Problem-Solving & Collaboration: Possess strong troubleshooting skills (Kubernetes, Docker, API), collaborate across teams (DevOps, Dev, QA), and contribute to product development.
• Customer Focus & Delivery: Deliver exceptional customer support through onboarding, troubleshooting, solution implementation, and proactive monitoring (Splunk, CloudWatch)..

• Production Guardian: Maintained a watchful eye on production systems, diligently monitoring alerts and providing prompt triage support for critical outages. Ensured seamless system functioning through meticulous maintenance practices.
• Technical Sleuth: Demonstrated expertise in troubleshooting complex technical and product issues reported by customers. Leveraged robust resources and knowledge to deliver effective resolutions and workarounds.
• Process Optimization Alchemist: Played a key role in streamlining processes, significantly reducing daily workload and enhancing overall operational efficiency. Identified and rectified manual processing deficiencies, implementing innovative solutions for process improvement.
• Cloud Migration Strategist: Planned and executed a successful migration to Google Cloud Platform (GCP), leveraging Stackdriver for efficient debugging and optimizing cloud infrastructure.
• Automation Architect: Championed automation initiatives to minimize manual labor across workflows. Led an internal project to enhance a platform tool through scripting and packaging, boosting overall efficiency.
• Collaborative Powerhouse: Actively participated in daily meetings, collaborated with internal staff for smooth system implementation, and provided support to development teams during deployments.

• Full-Stack Application Champion: Delivered exceptional support for cutting-edge .NET and Java applications, ensuring seamless operations and optimal performance for critical business functions.
• Infrastructure & Identity Management Expert: Spearheaded Active Directory & Exchange administration for user access, communication, and security. Managed shared drives for efficient collaboration and maintained user identities for streamlined access control within Investment Banking applications.
• Proactive Problem Solver: Utilized advanced diagnostics and collaboration to troubleshoot and resolve application & system issues, minimizing downtime and ensuring uninterrupted business operations for critical trading exchanges (Bloomberg, Reuters).
• Cloud & On-Premise Orchestrator: Managed a hybrid infrastructure encompassing both on-premise data centers and Google Cloud. Implemented monitoring strategies, spearheaded proactive issue resolution, and oversaw Change Management & Releases to drive customer satisfaction.

• Full-Stack Application Support Specialist: Managed a robust enterprise application environment encompassing both Windows and Linux servers. Proactively ensured application uptime through best-in-class monitoring practices and implemented efficient upgrade and backup strategies.
• Technical Problem-Solver: Collaborated closely with developers to diagnose and resolve application issues, ensuring timely fixes and rapid deployments of updates to minimize disruption.
• Infrastructure Guardian: Utilized in-depth server administration expertise to manage and maintain Windows Server environments, guaranteeing optimal performance and security.
• Technology Champion: Actively researched and implemented new technologies to enhance application functionality and overall system efficiency.

• Owned CRM Support for Sales: Provided primary support for the Global Sales team's .Net Web Application (MS CRM) and desktops, ensuring smooth operations and resolving issues to optimize workflow efficiency.
• Managed User Access & Security: Administered user creation, roles, and permissions within Active Directory (AD) to maintain system security.
• Enhanced CRM Performance: Conducted performance analysis for the business application and implemented improvements, generating reports for executive review.
• Improved User Experience: Strengthened client relationships through communication and resolving issues. Provided user feedback on application design to developers and documented processes for knowledge transfer.