ASHIQE K K
Thrissur
Summary
Accomplished Airline Ticket Agent at Air Travel Enterprises, adept in Reservation Systems and staff training, significantly enhanced passenger experience by streamlining check-in processes and exceeding monthly sales targets. Demonstrated expertise in upselling and handling complex customer service scenarios, contributing to increased revenue and customer loyalty. Well-organized with excellent multitasking, time management, and communication skills.
Overview
2
2
years of professional experience
Work History
Airline Ticket Agent
Air Travel Enterprises
Ravipuram, Ernakulam
09.2022 - 01.2025
- Streamlined check-in process for faster boarding and improved passenger experience.
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Sold, printed, and issued tickets to guests.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Education
Humanities
MASM Higher Secondary School
Vemmanad, Thrissur 03.2019
IATA Foundation in Travel And Tourism With Galileo
Akber Academy
Chavakkad, Thrissur 2019
10th Class (Secondary School Certificate)
Sree Krishna Higher Secondary School
Guruvayur, India03.2017
Skills
- Reservation Systems
- Baggage handling and Travel Documentation
- Upselling abilities
- Ticketing Procedures
- Computer Reservation Software
- Reservation Confirmation and Management
- Staff Training
- Check-in procedures
Playing Foot ball and Cricket, Listening Music
Playing Football and Cricket
I enjoy playing football and cricket as hobbies for their physical activity and teamwork. Casual matches with friends keep me active and engaged while practicing skills improves my game.
Listening to MusicListening to various music genres enhances my mood and creativity. Curating playlists and attending live concerts are my favorite ways to enjoy music.
Additional Information
Technical Qualifications
- Accounting Software:- IBOSS
- Galileo
- Sabre
- Amadeus
Languages
Malayalam
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Airline Ticket Agent
Air Travel Enterprises
09.2022 - 01.2025
Humanities
MASM Higher Secondary School
IATA Foundation in Travel And Tourism With Galileo
Akber Academy
10th Class (Secondary School Certificate)
Sree Krishna Higher Secondary School