Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Ashiq Hussain Thokur

Ashiq Hussain Thokur

Customer Support Executive
GURGAON,HARYANA

Summary

Two (2) years of experience in:

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Accomplished advertising professional with 2 years of experience driving consumer engagement and enhancing brand image to generate revenue. Led campaigns resulting in positive feedback and exponentially increased interaction from target audience members. Team player with strength in coordinating with colleagues and industry experts to manage successful advertising work.

Hardworking advertiser knowledgeable about marketing, sales and business needs. Experienced with Facebook, Google and other online marketing platforms, as well as traditional strategies using newspapers, magazines and television to accomplish advertising objectives.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Backend Executive

Handkash items Pvt Ltd
02.2018 - 03.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked 2 years with marketing department to create targeted advertising strategies for key customer demographics.
  • Directed creative process for traditional and online ads.
  • Developed campaigns, led design and tracked results.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.

Education

BBA - Ecommerce

Sri Sukhmani Institute of Hospitality & Management
06.2017 - 06.2020

German Language Basic - Germanic Languages

Gothe Institut Delhi
03.2014 - 05.2014

Skills

Technical Support

Timeline

Backend Executive

Handkash items Pvt Ltd
02.2018 - 03.2020

BBA - Ecommerce

Sri Sukhmani Institute of Hospitality & Management
06.2017 - 06.2020

German Language Basic - Germanic Languages

Gothe Institut Delhi
03.2014 - 05.2014
Ashiq Hussain ThokurCustomer Support Executive