Trekking
ASHISH A PRABHU
Customer/Tech Support
Belgaum
Summary
Worked in diverse field of Engineering and customer centric field having skill to adapt to environment. Experienced Customer/Tech support service with over a decade of experience in both Engineering and Aviation/Corporate. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Customer Happiness Executive
AirAsia India
BENGALURU
10.2020 - Current
- Handling Escalations on various portals/channels of web,voice,email,chat and social media support.
- Assisted in Testing of Chatbot Tia in finding for bugs during process of running for features like Refund,Flight change, Booking changes.
- Handling all escalations via salesforce CRM, social media(Twitter/Facebook,Instagram and Linked In,Google Play) on Locobuzz, AirSewa and Consumer Portal.
- Resolved problems, improved operations and provided exceptional service.
- Understanding and contributing for NPS(Net Promoter Score) for our dept.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Guest Service Assistant
AirAsia
BENGALURU
03.2018 - 09.2020
- Assisted guests by booking their Tickets through Reservation,Check-in,Boarding,Arrivals and baggage services at Airport Ground service operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Built good guest relations with good communications and listening.
- Maintaining OTP(On Time Performance) in flight operations like departures and arrivals
- Working and Handling on NPS(Net Promoter score) for our team.
- Handling escalations regarding Baggage and Lost and Found Items.
- Handling IROPS and flight delay based on situations
Customer Service Representative
Spicejet India Pvt Ltd
BENGALURU
08.2015 - 02.2018
- Assisted guests by booking their Tickets through Reservation,Check-in,Boarding,Arrivals and baggage services at Airport Ground service operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Built good guest relations with good communications and listening.
- Maintaining OTP(On Time Performance) in flight operations like departures and arrivals
- Working and Handling on NPS(Net Promoter score) for our team.
- Handling escalations regarding Baggage and Lost and Found Items.
- Handling IROPS and flight delay based on situations.
Manufacturing Production Supervisor
Musashi Auto Parts India Pvt Ltd
BENGALURU
09.2013 - 08.2015
- Production planning and managing Man,Material and Machines in Heat Treatment process shopfloor to achieve the target for customers.
Manufacturing Production Supervisor
Oerlikon Fairfield Atlas India Pvt Ltd
Kolhapur
09.2011 - 09.2013
- Production planning and managing Man,Material and Machines in Heat Treatment process shopfloor to achieve the target for customers.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Education
Bachelor of Engineering Technology - Mechanical Engineering
KLECET M.S College of Engineering And Technology
Belagavi 06.2006 - 01.2011
Skills
Customer service support
Managing customer relations
Customer Relationship Management (CRM)
Good communication skills
Interactive communication skills
Repairing targets
Interests
Marathon Running
Travelling
Gardening
Hobbies
Stamps/Postcards Collection
Coins Collection
Plants Collection
Sea shells and Fridge Magnet Collections
Timeline
Customer Happiness Executive
AirAsia India
10.2020 - Current
Guest Service Assistant
AirAsia
03.2018 - 09.2020
Customer Service Representative
Spicejet India Pvt Ltd
08.2015 - 02.2018
Manufacturing Production Supervisor
Musashi Auto Parts India Pvt Ltd
09.2013 - 08.2015
Manufacturing Production Supervisor
Oerlikon Fairfield Atlas India Pvt Ltd
09.2011 - 09.2013
Bachelor of Engineering Technology - Mechanical Engineering
KLECET M.S College of Engineering And Technology
06.2006 - 01.2011