Ashish Avhale
Aurangabad
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EUC TEAM LEAD
Connectivity IT Services Pvt Ltd (Client: JCB India Ltd.)
Pune
08.2024 - Current
- Proactively standardized team documentation and best practices on support and issue resolution.
- Handles 4 sites for any customer issues, related to rollout and escalation of users.
- Monitored project status and reported project details to senior and executive-level management.
- Communicating with third-party vendors regarding work requests, scheduling, and timelines.
- Windows 11 migration project completed at the Pune site (800+ systems).
- Works on the Microsoft Azure Admin Console and Intune Console.
Senior Technical Engineer
Hitachi Systems Ltd.
Pune
08.2020 - 07.2024
- Responsible for Leading JCB Pune Site, which includes Asset Management, Project Coordinator, and Team Management at IT function
- Proactively standardized team documentation and best practices on support and issue resolution.
- Handles four sites for any customer issues related to rollout and escalation of users.
- Monitored project status and reported project details to senior and executive-level management
- Communicating with third-party vendors regarding work requests, scheduling, and timelines.
- Lotus Domino administration management.
- Cisco Unified IP Phones Configuration and Management.
- Windows 7 to Windows 10 migration project completed at the Pune site (1,200+ systems).
- The Outlook 365 project was completed on over 1,150 users from IBM Notes.
- Works on Microsoft Azure Admin Console and M365 Applications (Outlook, Teams, etc.).
SERVICE DELIVERY COORDINATOR
DXC Technology Ltd
Pune
07.2019 - 08.2020
- Responsible for End Users Escalated MIS Requests, Asset Management, Vendor Coordination and Customer Management, and involved in asset audit activity at JCB Pune Site
- Support Project Managers in project management of multiple projects
- Communicating with third party vendors regarding work requests, scheduling and timelines
- Active Directory User & Roles Management, and Lotus Domino Administration managing
- Cisco Unified IP Phones Configuration and Management
DESKTOP SUPPORT ENGINEER II
Globtier Infotech Pvt Ltd
Pune
03.2017 - 07.2019
- Company Overview: Company Overview: (Project: JCB India Ltd, Pune)
- Installations of Windows 7, 8.1, 10
- Roaster Management, Team Management
- Hardware, configurations assembly, troubleshooting
- Taking physical checklist of all the Servers, and End user Systems, Printers, Switches etc
- Active Directory User & Roles Management, and Lotus Domino Administration managing
- Manage Asset Inventory
- Hardware Knowledge and Troubleshooting
- Cisco Unified IP Phones Configuration and Management
- Symantec PGP, Data encryption technology
- McAfee Virus-Scan Enterprise Antivirus Installation & Troubleshooting
- IBM Lotus mail Configuration and Troubleshooting
- Team-center Visualization (Base, Mock-up, Professional) installations, configurations and troubleshooting
- NX 8.5 installations, configurations and troubleshooting
- Team-center 8 installations, configurations and troubleshooting
- Zuken E3 Series 2016 Installations
- Auto-cad installations, configurations and troubleshooting
- Company Overview: (Project: JCB India Ltd, Pune)
DESKTOP SUPPORT ENGINEER
HCL Infosystems Ltd
Pune
02.2015 - 03.2017
- Active directory Group policy deployments
- Active Directory User Creation Management
- Worked on Incident Management, Change management and problem management process for the issues occurring with applications and servers
- Installations of Windows Server 2008/12/2k3 and Windows 10, 8.1,8,7 & XP
- Backup Activity in DATA center
- Hardware, configurations assembly, troubleshooting
- McAfee Antivirus & DLP Management and Installation
- Commvault Backup configuration and Restoration
- Taking physical checklist of all the Servers, and End user Systems, Printers, Switches etc
- Monitoring domain controller, file server, storage etc
- Manage Asset Inventory
- Hardware Knowledge and Troubleshooting
- IP Management in DHCP
- Outlook configure via Google Apps Sync and Troubleshooting
- Cyber-roam Firewall user id creation and roles modification
JUNIOR OFFICER
Atra Pharmaceuticals Ltd
Aurangabad
01.2014 - 04.2014
- Attending calls from End users and clarifying their queries
- Creating email account in exchange server 2007 and trouble shootings
- Creating user id and workstation policies in Active Directory
- Have good configuration experience on DHCP, DNS
- Installing laptops/PC and configuring it for users
Education
B.C.A - Commerce
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad01.2013
Skills
- Team and Project Management
- User support and Technical Assistance
- Asset and Operations Management
- Microsoft Azure Expertise
- Windows Migration Strategies
- Issue Resolution and Troubleshooting
- Performance Improvement Initiatives
- Risk Management Practices
- Client Communication and Relationship Building
- SMART Goals Implementation
Certification
- Azure Certification from Learntube
- M365 Certification from Learntube
- Microsoft Azure Essentials from Great Learning
- Microsoft Azure application from Great Learning
Hobbies and Interests
- Music
- Singing
- Driving
- Watching Movies
- Newspaper Reading
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 01/13/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Outstanding Leadership Award 2024 (HP Enterprise)
Timeline
EUC TEAM LEAD
Connectivity IT Services Pvt Ltd (Client: JCB India Ltd.)
08.2024 - Current
Senior Technical Engineer
Hitachi Systems Ltd.
08.2020 - 07.2024
SERVICE DELIVERY COORDINATOR
DXC Technology Ltd
07.2019 - 08.2020
DESKTOP SUPPORT ENGINEER II
Globtier Infotech Pvt Ltd
03.2017 - 07.2019
DESKTOP SUPPORT ENGINEER
HCL Infosystems Ltd
02.2015 - 03.2017
JUNIOR OFFICER
Atra Pharmaceuticals Ltd
01.2014 - 04.2014
B.C.A - Commerce
Dr. Babasaheb Ambedkar Marathwada University
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