ASHISH BHALCHANDRA DESAI
Mumbai
Summary
Resourceful Assistant Head, known for high productivity and efficient task completion. Specialize in strategic planning, staff coordination, and workflow optimization. Excel in communication, leadership, and problem-solving to enhance operational efficiency and team performance. Committed to leveraging these skills to contribute positively to organizational success.
Overview
19
19
years of professional experience
Work History
Operation Assistant Head
MATIC WORLD LOGISTICS PVT.LTD.
09.2021 - 09.2024
- Operational support for the performance management process (liaise with managers to collect the status of evaluations, reporting, and presentations).
- Maintained a spreadsheet for specialty campaign mailings.
- Provided high quality customer support to the consultant team.
- Coordinate and assist with special projects, and excel in business-to-business communication.
- Provide application support for weekend changes and public holidays.
- Developed strong referral affiliate relationships with lenders, brokers, and banks.
- Helped maintain a constant flow of new business into the company through self-motivation, and initiative.
- Managed an annual calendar of networking events.
Asst. Manager Operations (Inbound and Outbound Sales)
TVC SKYSHOP PVT.LTD.
07.2010 - 01.2018
- Create a safe working environment.
- Handled 110 associates with team leaders and supervisors.
- Resource Allocation.
- Team motivation by conducting briefings and debriefings.
- Setting a few examples to help associates understand the process and requirements of the company.
- Planning with TLs and supervisors for the number of agents to be on the board as per the product schedule, shift-wise.
- Coordination with the Media Team to update the actual strategy of the competitor product (e.g.,
- Price listing, quality, artwork, new product, or any extreme changes.
- Absenteeism / Attrition Control.
- Understanding the project scope of any new or upcoming product launch.
- Team training and education for each and every associate.
- Target allocation for the day, week, and month, both inbound and outbound.
- Timely scheduling, rollout, and timely deliveries of the products.
- Taking one-on-one sessions with shift TLs and supervisors as per the performance requirements.
- Call Evaluation and Quality Control
- Performance feedback to the TLs and supervisors.
- Plan of Action for Improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and hired qualified candidates to fill open positions.
SR. TEAMLEADER & TRAINER
CALL 2 CONNECT BPO SERVICES.
05.2008 - 06.2010
- Handled 35 Associates for Welcome Calls for New & HNI Customers of ShareKhan
- Team Motivation by conducted (Briefings and Debriefings)
- Absenteeism / Attrition Control to keep below 5%
- Understand the requirement of the Client
- Team Training and making them Understand Clients Requirement
- Making all the possibilities to get the fulfillment done as per the requirement
- Measuring the Quality on the top priority, to get the best delivered
- Team Motivation and conducting Briefings and Debriefings as per requirement
- Action Plan as per the requirement
CSR & Team Coach
OMNIA BPO SERVICES
Mumbai
11.2006 - 04.2008
- Making outbound calls to the customers for flight delays.
- Use to handle first-class customers.
- Due to the best performance in call quality, I was promoted to team coach.
- Half-day floor walk and handling the escalations calls of associates.
- Use to make pre-flight entries and post-flight updates in the reports.
- Training the new associates on how to respond to outbound calls.
- Acting as TL on their behalf and driving the floor.
CSR (Customer Service Representative)
INFO-VISION BPO SERVICES
Mumbai
09.2005 - 10.2006
- Handling Inbound Calls for Kingfisher Airlines
- Assuring that Quality Parameters are taken control on calls
- Generating of more sales, by knowing the requirement of the customer
- Also use to make sure to deliver 100% call satisfaction
Education
B.A -
Bhavans College of Science, Commerce and Arts
Mumbai03.2005
H.S.C -
Valia Chaganlal College of Commerce
Mumbai03.2002
High School Diploma -
Cosmopolitan Education High School
Mumbai03-2000
Skills
- Airlines and travel industry management
- NSS Leader
Extracurricular Activities
Completed 3 years as N.S.S LEADER in National Service Scheme. Won multiple prizes in Inter-Collegiate Singing Competition. Participated in State Level Cricket organized by AIR - INDIA. Participated in Television show on 'Zoom Channel' for Singing Competition & Won 1st prize.
Hobbies and Interests
- Singing
- Dancing
- Cricket
Disclaimer
I hereby declare that the above-mentioned details are correct and complete to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Personal Information
- Father's Name: Bhalchandra L.Desai
- Date of Birth: 12/06/82
- Gender: Male
Timeline
Operation Assistant Head
MATIC WORLD LOGISTICS PVT.LTD.
09.2021 - 09.2024
Asst. Manager Operations (Inbound and Outbound Sales)
TVC SKYSHOP PVT.LTD.
07.2010 - 01.2018
SR. TEAMLEADER & TRAINER
CALL 2 CONNECT BPO SERVICES.
05.2008 - 06.2010
CSR & Team Coach
OMNIA BPO SERVICES
11.2006 - 04.2008
CSR (Customer Service Representative)
INFO-VISION BPO SERVICES
09.2005 - 10.2006
B.A -
Bhavans College of Science, Commerce and Arts
H.S.C -
Valia Chaganlal College of Commerce
High School Diploma -
Cosmopolitan Education High School
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