ASHISH BHARTIYA

• Received “Above and Beyond” for the work done in DISH 5G Go Liveh June – 2022 Demonstrated –
• Governance of multi-stakeholders
• Execution - Mobilize a Team of 100
• Engineers 24X7, Project
• PROFESSIONAL SUMMARY
• Strategic and accomplished thought leader with over 18 years of experience in Product, Application, Cloud development and deployment
• Proven ability to influence C-level outcomes and ensure long-term success in Global delivery, Business development, Technology direction, and due diligence
• Expert in building and scaling high-performing teams, optimizing P&L, and leading large-scale Professional Services and Technical Support operations
• Instrumental in 5G nationwide rollouts across the US
• Europe, and Asia-Pacific, aligning technology with client needs
• Adept at managing ambiguity, solving complex problems, and scaling solutions across distributed teams
• Known for attracting and mentoring executive talent, driving innovation, and delivering strategic business objectives through cross-functional collaboration
• Computer Science and Programming
• Indian School of Business
• Online
• Ongoing
• Leadership Essential Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively
• Optimized scheduling for 24/7 support coverage, ensuring customer needs were met around the clock
• Implemented effective performance metrics, driving continuous improvement in the support team''s performance
• Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members
• Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department
• Evolving Systems - Manager - Technical Support and Services
• Bengaluru, India
• 08/2008 - 03/2016 Possess strong technical skills, with strong background application support
• Directly handling of personnel issues of the team consisting 15 members across world
• Handle escalations, initiate conference calls, drive escalations to positive closure Responsible for Reporting, Data analysis, Quality and perform root cause analysis
• Knowledge of product lifecycle, tools, processes, and operations planning
• Closely monitoring top support issues and work with all Support tiers until the issue is resolved
• Set Goals (KPI) and Review team performance quarterly and yearly
• Recruit, developing budgets and controlling costs of new and existing support specialists
• Responsible for managing the Shift scheduling and rotation
• Representing team during management discussions about resourcing, process changes
• IBM India - Remote Support Specialist
• Bengaluru, India
• 11/2006 - 08/2008
• E-Matrix Application Maintenance and Support Activities
• Bug fixing in the application under service level agreement
• Fixing the critical technical issues which affect the production
• Mounting the file system on different disk spaces
• Maintaining the SLA for the tickets regarding the E-Matrix application
• Monitoring Unix and Intel servers and taking necessary steps
• Keeping tracks and following the tickets after creation and maintaining the SLA for the ticket.

Received “Above and Beyond” for the work done in DISH 5G Go Live - 14th June – 2022 Demonstrated – Governance of multi-stakeholders, Execution - Mobilize a Team of 100, Engineers 24X7, Project Management, Co-ordination with multiple BU's.

• Hosted DISH C-Level Executives face-to-face meetings offshore

• Operational Excellent in owning P&L and CSAT – Received “Elevate” in August 2022.

• Product Roadshows with SEBU in Singapore and India.

• Led Global Support forums in Singapore and India – 2016 – 2018.

Products and Custoer Base

• Solution Products - VMware NFVi, Cloud, Telco Could Platform - 5G Core, Telco Cloud Platform – 5G O-RAN, Mediation, Telco Cloud Service

Assurance (TCSA), Smarts, W4N, NCM, Dynamic Sim Allocation, Tertio, Provisioning OSS/BSS

• Customers - DISH, Vodafone-Global, Swisscom, AT&T, Safaricom, Singtel, Sydney Trains, Nokia, Microsoft, Colt, Maxis, MTN, ICICI, HDFC, IDFC,SBI, NPCI, Ericssion